Michael Martin
Cleveland
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Johnstone Supply
04.2022 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Met monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Inventory Control ( cycle counts )
- Processed all warranty claims.
Inventory Coordinator
Hunter Defence Technoloiges
10.2021 - 01.2022
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Streamlined the ordering process for increased efficiency and reduced lead times.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
- Oversaw the safe disposal or recycling of obsolete or damaged materials in compliance with regulatory requirements.
Service Dispatcher
R & R Heating & Cooling
04.2021 - 10.2021
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Streamlined communication between customers and technicians for timely service delivery.
- Reduced response times with effective scheduling and route optimization strategies.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Warehouse Operator
Keller Heating And Air
10.2020 - 04.2021
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Inside Sales Representative
Airefco
08.2017 - 10.2020
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Answered customers' questions regarding products, prices, and availability.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Education
Business
Mount Royal College
Calgary,AB, CanadaHigh School Diploma -
Lord BeaverBrook High School
Calgary,AB,Canada06.1986
Skills
- Relationship Building
- Attention to Detail
- Contract Management
- Customer Service
- Exceptional Customer Service
- Cheerful and Energetic
Timeline
Inside Sales Representative
Johnstone Supply
04.2022 - Current
Inventory Coordinator
Hunter Defence Technoloiges
10.2021 - 01.2022
Service Dispatcher
R & R Heating & Cooling
04.2021 - 10.2021
Warehouse Operator
Keller Heating And Air
10.2020 - 04.2021
Inside Sales Representative
Airefco
08.2017 - 10.2020
Business
Mount Royal College
High School Diploma -
Lord BeaverBrook High School
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