Michael McKinney
Nashville
Summary
Dynamic Juvenile Detention Officer with expertise in crisis intervention and exceptional communication skills, honed at Rutherford County Govt. Proven ability to foster positive relationships with youth, enhancing their decision-making and problem-solving abilities. Committed to maintaining safety and compliance while promoting a supportive environment for rehabilitation and personal growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Juvenile Detention Officer
Rutherford County Govt
08.2024 - 09.2025
- Supervised daily activities and behaviors of detained youth to ensure safety and compliance with facility rules.
- Conducted regular inspections of living areas to maintain a secure and clean environment for residents.
- Implemented crisis intervention techniques to de-escalate conflicts among juveniles, promoting a safe atmosphere.
- Documented incidents and behavioral reports accurately, ensuring compliance with legal and organizational standards.
- Provided mentorship and support to junior staff, fostering professional development within the team.
- Facilitated educational programs and recreational activities to promote positive engagement among residents.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
- Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
- Observed and recorded mental and physical health of each juvenile offender.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
- Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
- Supervised Number inmates during mealtime and recreational time.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Restrained juvenile inmates when disturbances required physical intervention.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Enforced rules and regulations to maintain order among inmates.
Crew Member
Arby's Restaurant
01.2009 - 09.2019
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently, ensuring compliance with safety standards.
- Prepared and assembled food items according to menu specifications.
- Maintained cleanliness of workstations, adhering to health regulations.
- Assisted in inventory management by restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Coach
Walmart
07.2021 - 08.2024
- Developed training programs to enhance team performance and customer service skills.
- Facilitated workshops to promote effective communication and teamwork among staff members.
- Monitored employee progress, providing feedback to improve individual and group productivity.
- Implemented strategies to drive employee engagement and retention within the team.
Unloader
FedEx:Ground
07.2017 - 07.2019
- Unloaded packages from delivery trucks, ensuring safe handling and compliance with safety protocols.
- Sorted and organized shipments for efficient processing within warehouse operations.
- Operated material handling equipment to move freight safely and effectively throughout the facility.
- Collaborated with team members to maintain workflow efficiency during peak operational periods.
- Unloaded packages with care and placed in proper staging area.
Sales Manager
AutoZone
06.2016 - 01.2017
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory levels and product placement.
- Collaborated with cross-functional teams to ensure alignment on promotional campaigns and merchandise displays.
- Established strong relationships with customers, enhancing loyalty through superior service and support.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Shift Manager
Taco Bell
07.2016 - 08.2016
- Supervised team operations during high-volume shifts to ensure optimal service and product quality.
- Trained new staff on operational protocols, enhancing team efficiency and service standards.
- Conducted inventory management, ensuring accurate stock levels and reducing waste through effective ordering practices.
- Implemented cost-control measures that improved profitability while maintaining service excellence.
- Resolved customer complaints promptly, fostering a positive dining experience and building customer loyalty.
- Monitored food safety compliance, ensuring adherence to health regulations and company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Warehouse Manager
Essex Technology Group Inc.
03.2013 - 07.2016
- Oversaw daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Implemented inventory management practices to enhance stock accuracy and reduce discrepancies.
- Trained team members on safety protocols and proper equipment handling for improved workplace safety.
- Coordinated shipping and receiving processes to optimize delivery schedules and minimize delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Mover
6th Man Movers
01.2013 - 09.2013
- Assisted with loading and unloading furniture, ensuring safe handling and transport.
- Followed safety protocols to minimize risk during moving operations.
- Communicated effectively with clients to ensure satisfaction throughout the moving process.
- Organized and maintained equipment, leading to improved operational efficiency.
- Collaborated with team members to streamline workflow and enhance productivity.
- Adapted quickly to changing schedules and client needs, demonstrating flexibility in tasks.
Mover
Two Men and a Truck
03.2012 - 09.2013
- Assisted with loading and unloading furniture, ensuring safe handling and transport.
- Followed safety protocols to minimize risk during moving operations.
- Communicated effectively with clients to ensure satisfaction throughout the moving process.
- Organized and maintained equipment, leading to improved operational efficiency.
Education
High School Diploma -
Maplewood High School
Nashville, TN05.2008
Skills
- Life skills teaching
- Youth counseling
- Restraint techniques
- Exceptional oral communication skills
- Security procedures
- Suicide prevention
- De-escalation techniques
- Mental health training
- Facility operations
- Detainee guidance
- Restraining methods
- Exceptional written communication skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Correctional facility procedures
- Organizational skills
- Decision-making
- Documentation skills
- File and record maintenance
- Surveillance
- Equipment operation
- Supervisory skills
- First aid certification
- Crisis intervention
Certification
Cpr
- First Aid/CPR Certified
Timeline
Juvenile Detention Officer
Rutherford County Govt
08.2024 - 09.2025
Coach
Walmart
07.2021 - 08.2024
Unloader
FedEx:Ground
07.2017 - 07.2019
Shift Manager
Taco Bell
07.2016 - 08.2016
Sales Manager
AutoZone
06.2016 - 01.2017
Warehouse Manager
Essex Technology Group Inc.
03.2013 - 07.2016
Mover
6th Man Movers
01.2013 - 09.2013
Mover
Two Men and a Truck
03.2012 - 09.2013
Crew Member
Arby's Restaurant
01.2009 - 09.2019
High School Diploma -
Maplewood High School
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