Michael Moore
Ooltewah
Summary
Customer Service Representative: contributing professional skills in oral and written communication. Encourages customer Trust and enhances a pleasant experience by utilizing customer-centered service protocol, active and polite communication experience employed to understand customer desires while providing critical problem solving solutions to positive relationships within course of service.
Overview
15
15
years of professional experience
Work History
Courtesy Patrol
T.R. Moore/Samaritan Center
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cook's Assistant/Grocery Stock Manger
Wild Wood Diet Kitchen/Wild Wood Grocery
02.2021 - 10.2021
- provided encouragement and support to staff and those served with Christ-like demeanor.
- Responded to customer requests for products, services, and company information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Prep Cook
Matanuska Brewery
09.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Federal Security Officer
Maxsent LLC
04.2019 - 07.2019
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Recommended General Services Administration (GSA) policies by anticipating potential security breaches.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Securty officer
Providence Hospital And Medical Centers
02.2019 - 04.2019
- Responded quickly and effectively to all security violations and duress alarms.
- Investigated all security and safety violations.
- Monitored security camera system day and night to protect lives and property.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to 2 emergencies weekly.
Security Guard
Pheonix Security
01.2019 - 04.2019
- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Handled both common and crisis situations in a calm and efficient manner.
Security Guard
Securitas Security Services USA Inc.
10.2018 - 12.2018
- Administered stabilizing medical care to citizens.
- Demonstrated a commitment to quality care through continuous training and development.
- Executed well-informed critical decision making in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs.
security officers
Captain Cook Hotel
12.2017 - 04.2018
- Responcible for over 1 million + worth of assets protection within Hickle Investments LTD.
- Professional attire, full suite and tie event security held for large investment customers
- Authority to arrest all violators of hotel safety and regulation at officers discretion
Security Supervisor
Anchorage Downtown Partnership
08.2016 - 08.2017
- Managed and supervised 8 security ambassadors on safety and protocols
- approved scheduling, payroll, reward and disciplinary actions
- provided downtown benues with options for private security contracts opportunities
- personal face to face interactive relationships with professional board members in the downtown area
- hands on experience with street community and de-escalation of aggressive behavior through verbal managment
Lead Security Officer
NMS Security (Fed Ex Contract)
03.2015 - 08.2016
- preformed Federal standard walkthrough screening, hand wand screening and X-Ray screening
- Monitored security camera system day and night to protect lives and property.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Security Officer
Doyon Universal Services LLC
01.2014 - 12.2015
- checked passes and credentials of persons seeking to enter property
- issued security badges and visitor passes to all guests
- obtained manifes of contracting managers to closely monitor personnel entering and exiting the property of the ice roads
- constantly on watch for HAZMAT violations on the tundra
Military Police Officer
United States Army
02.2007 - 01.2015
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Supervised a 24-hour police operation, including law enforcement, force prevention and protection, criminal investigations, logistics, civil disturbances, contraband identification and health and safety protocols.
- Directed logistical training procedures in accordance with military regulations.
- Boosted operational planning efficiencies, directing dispatch movement for security response.
- Spearheaded patrol operations and led security forces teams to support battlefield operations.
Education
GED - General Studies
National Guard Youth Challenge
Battle Creek, MI2007
Certificate of Achievment - First Responce Medical
Department of The Army
Fort Leonard Wood, MOCertificateof Achievment - Family Advocacy Program
Department of The Army
Fort Benning, GA2007
Certificate of Completion - LIDAR/RADAR Operations
Kustoms Signals Inc
Fort Benning, GA2010
Diploma - Protective Service And Anti-terrorism Evasive Driving
Department of The Army
Fort Leonard Wood, MO2012
Certificate of Completion - Hazmat/WMD Incident Responce
University of Missouri - Columbia
Columbia, MODiploma - Domestic Violence Intervention Training
Department of The Army
Fort Leonard Wood, MO2013
Certificate of Completion - Organizational Leadership/supervisor Training
The Growth Company/supervisors Academy
Anchorage AK2017
Skills
- De-Escalation Techniques
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Information Security
- Problem Resolution
- Familiar with MS Word
- 39 WPM typing speed
Accomplishments
- Army Good conduct medal
- army accomodation medal awarded for finding hidden weapons casche
- global war on terrorism service medal
- combat action badge received for reactin appropriatly durning enemy attack
- national defence service medal
Timeline
Cook's Assistant/Grocery Stock Manger
Wild Wood Diet Kitchen/Wild Wood Grocery
02.2021 - 10.2021
Prep Cook
Matanuska Brewery
09.2019 - 05.2020
Federal Security Officer
Maxsent LLC
04.2019 - 07.2019
Securty officer
Providence Hospital And Medical Centers
02.2019 - 04.2019
Security Guard
Pheonix Security
01.2019 - 04.2019
Security Guard
Securitas Security Services USA Inc.
10.2018 - 12.2018
security officers
Captain Cook Hotel
12.2017 - 04.2018
Security Supervisor
Anchorage Downtown Partnership
08.2016 - 08.2017
Lead Security Officer
NMS Security (Fed Ex Contract)
03.2015 - 08.2016
Security Officer
Doyon Universal Services LLC
01.2014 - 12.2015
Military Police Officer
United States Army
02.2007 - 01.2015
Courtesy Patrol
T.R. Moore/Samaritan Center
GED - General Studies
National Guard Youth Challenge
Certificate of Achievment - First Responce Medical
Department of The Army
Certificateof Achievment - Family Advocacy Program
Department of The Army
Certificate of Completion - LIDAR/RADAR Operations
Kustoms Signals Inc
Diploma - Protective Service And Anti-terrorism Evasive Driving
Department of The Army
Certificate of Completion - Hazmat/WMD Incident Responce
University of Missouri - Columbia
Diploma - Domestic Violence Intervention Training
Department of The Army
Certificate of Completion - Organizational Leadership/supervisor Training
The Growth Company/supervisors Academy
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