Deonna Dodson
Memphis
Summary
Dedicated customer support professional with strong multitasking abilities and expertise in CRM software. Focused on enhancing customer satisfaction through efficient issue resolution and clear communication, contributing to streamlined support processes and improved team response times.
Overview
5
5
years of professional experience
Work History
Customer Support Agent
YMCA CORPORATE
11.2025 - 04.2026
- Assisted customers with inquiries and resolved issues efficiently, contributing to increased customer satisfaction.
- Handled phone and email communications, maintaining a professional tone and clarity in all interactions.
- Utilized CRM software to track customer interactions and document service requests accurately.
- Collaborated with team members to streamline support processes, resulting in faster response times for customer queries.
- Provided timely information on YMCA programs, membership options, and facility services to potential members.
- Engaged in continuous learning of YMCA policies and procedures to provide accurate information to customers.
Customer Service Representative
Ups Store
04.2024 - 03.2025
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Informed customers about services and promotional offers to improve overall customer experience.
- Guided customers in selecting optimal shipping options to align with their needs.
- Processed transactions accurately using point-of-sale systems and maintained cash drawer integrity.
- Organized and maintained workspace cleanliness to foster a welcoming environment.
Assistant Manager of Sales
Cato Fashions
04.2023 - 04.2024
- Supervised daily sales operations, ensuring team compliance with company policies to maintain operational standards.
- Trained and mentored new sales associates on product knowledge and customer service techniques.
- Coordinated team schedules, optimizing staffing during peak hours to enhance customer service and sales opportunities.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Analyzed sales data to identify trends and improve inventory management strategies.
Academic Instructor/Teacher
Youthbuild
05.2021 - 09.2022
- Developed and implemented lesson plans that engaged students with diverse learning styles, enhancing overall classroom participation.
- Facilitated classroom discussions that promoted critical thinking and increased student engagement.
- Provided individualized support to students, enhancing their academic performance and confidence.
- Collaborated with colleagues to design and align curriculum with educational standards, ensuring adherence to best practices.
- Organized extracurricular activities that enriched student learning experiences beyond the classroom.
Education
BBA - Business Administration and Management
LeMoyne-Owen College
Memphis05-2020
High School Diploma -
Cordova High School
Cordova05-2015
Skills
- Customer service excellence
- Complaint handling
- CRM software
- Order processing
- Customer data analysis
- Report generation
- Attention to detail
- Multitasking
- Effective communication
- Excellent communication
- Verbal and written communication
- Organizational skills
Timeline
Customer Support Agent
YMCA CORPORATE
11.2025 - 04.2026
Customer Service Representative
Ups Store
04.2024 - 03.2025
Assistant Manager of Sales
Cato Fashions
04.2023 - 04.2024
Academic Instructor/Teacher
Youthbuild
05.2021 - 09.2022
BBA - Business Administration and Management
LeMoyne-Owen College
High School Diploma -
Cordova High School