Michael Pope
Bell Buckle
Summary
Dynamic professional with a proven track record in team leadership and customer service at Waffle House. Skilled in time management and decision-making, I enhanced customer satisfaction and streamlined operations, resulting in improved service delivery. Committed to fostering strong client relationships and achieving sales goals through effective communication and collaboration.
Overview
3
3
years of professional experience
Work History
Unti Manger
Waffle House
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cooked daily shifts by myself.
Sales / Producer
The Duck
11.2022 - 08.2023
- Established rapport quickly with prospective clients using excellent communication skills.
- Developed long-lasting partnerships with key clients, resulting in repeat business and referrals.
- Optimized sales processes for greater efficiency, streamlining workflows and reducing administrative tasks.
- Contributed to team success by sharing knowledge, expertise, and best practices with colleagues.
- Ran and produced multiple live events/shows.
- Met and exceeded sales goals.
Sales Associate
Zales
05.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Communications
UT Martin
Martin Tn05-2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Unti Manger
Waffle House
07.2023 - Current
Sales / Producer
The Duck
11.2022 - 08.2023
Sales Associate
Zales
05.2022 - 11.2022
Communications
UT Martin
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