Michael Powell
Franklin
Summary
Dynamic professional with a proven track record at Best Buy Geek Squad, adept in technical support and customer service. Excelled in problem-solving and fostering positive customer relationships, significantly enhancing client satisfaction. Skilled in organizational and technical tasks, demonstrating a goal-oriented mindset with a flair for conflict resolution and sales.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Geek Squad Installation Agent
Best Buy Geek Squad
11.2022 - Current
- Performed installation and troubleshooting of home theater, audio, and security products.
- Conducted (speaker, ethernet, coax) wire runs in homes and businesses while also splitting and connecting wires to designated devices.
- Fostered relationships with customers and conducted recommendations for sales and future projects.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Shift Leader/FOH Director
Chick-fil-A
07.2018 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
No Degree - Mechanical Engineering/IT
Georgia Southern University
Statesboro, GAGED -
Lakeside High School
Atlanta, GA05-2016
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Goal-oriented mindset
- Customer needs determination
- Conflict resolution
- Polite communication skills
- Product sales
- Schedule management
- Technical support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10-20 staff members.
- Promoted to Front of House Director at Chick-fil-A after 2 years with the company.
- Collaborated with team of 7 in the development of Georgia Tech Student Housing Project.
Timeline
Geek Squad Installation Agent
Best Buy Geek Squad
11.2022 - Current
Shift Leader/FOH Director
Chick-fil-A
07.2018 - 05.2022
No Degree - Mechanical Engineering/IT
Georgia Southern University
GED -
Lakeside High School
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