Michael Pratt
Greenback
Summary
Accomplished Mobile Technician specializing in technical problem-solving and preventive maintenance. Demonstrated ability to improve service delivery, contributing to increased customer loyalty and satisfaction through effective teamwork and meticulous documentation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Mobile Technician
Terex
02.2025 - Current
- Diagnosed and repaired mobile equipment to ensure optimal functionality and safety compliance.
- Performed routine maintenance checks on various vehicles, enhancing reliability and performance.
- Utilized diagnostic tools to identify mechanical issues, reducing downtime for clients.
- Implemented quality control measures to ensure adherence to safety standards in all repairs performed.
- Established a reputation as a reliable service provider, resulting in an increased number of referrals from satisfied clients.
- Streamlined diagnostic processes, enabling faster issue identification and resolution.
- Resolved complex technical issues with innovative solutions, ultimately enhancing overall system performance for customers'' equipment.
- Continuously updated technical expertise through training and professional development opportunities.
Field Service Technician
Versalift
07.2019 - 12.2024
- Provided technical support to customers, enhancing satisfaction through effective communication and problem resolution.
- Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
- Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
- Maintained accurate inventory records, ensuring seamless supply chain management for parts and components.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Diagnosed and repaired mobile equipment, ensuring optimal performance and safety standards.
Field Service Technician
Davey Tree
11.2017 - 07.2019
- Diagnosed and repaired electrical, mechanical, and hydraulic systems for diverse tree care equipment.
- Conducted preventive maintenance to enhance equipment reliability and minimize downtime.
- Collaborated with team members to troubleshoot complex service issues efficiently.
- Implemented safety protocols during field operations, reducing risks associated with equipment handling.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
High School Diploma -
Alcoa High School
Alcoa, TNHigh School Diploma -
Diploma - Auto Diesel
Auto Diesel Tech
Nashville, TN09-1992
Skills
- Problem-solving
- Troubleshooting and repair
- Field repairs
- Preventive Maintenance
- Customer service
- Attention to detail
- Problem-solving abilities
- Time management
- Decision-making
Certification
- CDL Class A driver
- Factory training at
~Grove
~Genie
~JLG
~Caterpillar
~Volvo
~TEREX
Timeline
Mobile Technician
Terex
02.2025 - Current
Field Service Technician
Versalift
07.2019 - 12.2024
Field Service Technician
Davey Tree
11.2017 - 07.2019
High School Diploma -
Alcoa High School
High School Diploma -
Diploma - Auto Diesel
Auto Diesel Tech