Michael Priest
Lexington
Summary
Results-oriented sales representative with a strong focus on relationship building and customer satisfaction. Skilled in sales strategy development and negotiation tactics, consistently driving revenue growth through effective upselling and targeted marketing initiatives.
Overview
19
19
years of professional experience
Work History
Sales Representative
Golden Circle Chevrolet
01.2022 - Current
- Developed strong customer relationships to enhance satisfaction and drive repeat business.
- Collaborated with sales team to identify opportunities for upselling and cross-selling products.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Maintained up-to-date knowledge of automotive industry trends and competitor offerings.
- Implemented targeted promotional campaigns, resulting in increased foot traffic and higher conversion rates.
- Expanded customer base through cold calling, networking, and relationship building.
Mechanical Engineer
CNC Mechanical
06.2020 - 07.2021
- Implemented process improvements that reduced production costs while maintaining quality standards.
- Collaborated with cross-functional teams to drive innovation in product development initiatives.
- Streamlined documentation processes, ensuring compliance with regulatory requirements and best practices.
- Evaluated final product's overall performance, reliability and safety.
- Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.
- Established strong relationships with suppliers and vendors to ensure timely delivery of materials at competitive prices.
- Optimized manufacturing processes through continuous improvement initiatives, resulting in enhanced productivity and operational excellence.
Field Service Technician Manager
Pacific Industrial Maintenance
12.2019 - 06.2020
- Conducted on-site repairs and maintenance of equipment, ensuring optimal performance and minimal downtime.
- Diagnosed technical issues using specialized tools, enhancing troubleshooting efficiency and accuracy.
- Collaborated with cross-functional teams to develop service plans tailored to client needs, improving customer satisfaction.
- Trained junior technicians on best practices for equipment handling and safety protocols, fostering team competency.
- Managed inventory of spare parts and tools, optimizing resource allocation for timely service delivery.
- Established strong client relationships through effective communication and reliable service follow-ups, enhancing retention rates.
Field Service Technician
Certified Hydraulics
08.2016 - 12.2019
- Diagnosed and repaired equipment malfunctions on-site, ensuring optimal performance and customer satisfaction.
- Collaborated with engineering teams to resolve complex technical issues and implement effective solutions.
- Provided exceptional customer support through effective communication of technical information and service options.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Tow Truck Operator/Repossession Owner
All Recovery Services
02.2007 - 08.2016
- Operated tow trucks to safely transport vehicles to designated locations.
- Maintained accurate records of services rendered, ensuring compliance with industry standards.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
High School Diploma -
Mt. Tahoma High School
Tacoma, WASkills
- Sales expertise
- Relationship building
- Customer retention
- Sales strategy development
- Negotiation tactics
- Upselling and cross selling
- Social media marketing
- Online sales strategies
- Post-sales support
Timeline
Sales Representative
Golden Circle Chevrolet
01.2022 - Current
Mechanical Engineer
CNC Mechanical
06.2020 - 07.2021
Field Service Technician Manager
Pacific Industrial Maintenance
12.2019 - 06.2020
Field Service Technician
Certified Hydraulics
08.2016 - 12.2019
Tow Truck Operator/Repossession Owner
All Recovery Services
02.2007 - 08.2016
High School Diploma -
Mt. Tahoma High School