Michael Raiford II
Memphis
Summary
Detail-oriented Technician with over 5 years of experience in testing and troubleshooting complex manufacturing hardware. Skilled in executing preventive maintenance and assembling intricate mechanical and electrical configurations in high-volume production environments. Proven track record in delivering exceptional customer service through various communication channels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Panel Technician
Kele Inc.
Memphis
09.2024 - 02.2026
- Constructed and wired industrial electrical control panels, ensuring absolute adherence to complex schematics and spatial layout tolerances with accuracy.
- Interfaced directly with factory engineering teams to optimize wiring diagrams and structural layouts for advanced configurations, including Meta boxes and CEBA panels.
- Executed deep-level continuity testing and fault isolation on control systems, restoring operational baselines and maximizing equipment reliability.
- Interpreted complex technical schematics, diagrams, and manuals to execute precision emergency repairs on critical production hardware, reducing average machine downtime.
Lead Customer Service Representative
Conn's HomePlus
Memphis
02.2023 - 09.2024
- Demonstrated strong communication and conflict-resolution skills while managing client accounts and escalating complex technical or service issues for swift resolution.
Reach Truck Operator
U.S. Foods
Memphis
01.2022 - 02.2023
- Safely operated reach trucks and material handling equipment in a fast-paced logistics environment, maintaining strict adherence to safety and inventory management protocols.
Plant Operator (Frost)
Riviana Foods
Memphis
12.2021 - 01.2022
- Conducted mechanical diagnostics on automated machinery, performing high-precision preventive maintenance to reduce risk of systemic failures and minimize factory downtime.
- Managed specialized production lines and heavy machinery, enforcing quality assurance protocols to ensure daily throughput metrics were consistently met.
- Calibrated and deployed precision measurement tooling, including calipers and thermometers, verifying that hardware compliance met strict safety and operational tolerances.
- Directed safe and efficient operation of heavy material transportation hardware, including forklifts, to transport significant volumes of materials across facility.
Sales Associate
Walmart
Memphis
05.2020 - 11.2021
- Provided face-to-face customer service, managed stock across multiple departments, managed facility cleanliness, and assisted with receiving logistics.
- Assisted customers with product selections and inquiries on the sales floor.
- Maintained organized stockrooms and ensured product availability on shelves.
Education
Associate of Arts - General Studies
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - Mathematics and Data Entry
Arizona State University
Memphis, TNSkills
- Electrical panel construction
- Electrical schematics
- Systems testing
- Safety compliance
- Problem solving
- Team collaboration
- Client communication
Certification
Forklift Certification
Timeline
Panel Technician
Kele Inc.
09.2024 - 02.2026
Lead Customer Service Representative
Conn's HomePlus
02.2023 - 09.2024
Reach Truck Operator
U.S. Foods
01.2022 - 02.2023
Plant Operator (Frost)
Riviana Foods
12.2021 - 01.2022
Sales Associate
Walmart
05.2020 - 11.2021
Associate of Arts - General Studies
Southwest Tennessee Community College
Some College (No Degree) - Mathematics and Data Entry
Arizona State University