MICHAEL R. MAHAFFEY
Knoxville
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager/ CSR Manager
Skyline Transportation/ Titan Transfer INC
01.2013 - Current
- Oversee driver managers, regional planners, and customer service departments.
- Meet and exceed Skyline’s KPI standards while looking for areas of improvement in operations.
- Bid-on and negotiate spot-loads via DAT Powerboard.
- Meet with customers to retain strong business relations as well as routinely report to company’s President.
- Ensure timely and accurate data entry using McLeod software.
- Meet and exceed Skyline’s KPI standards while looking for areas of improvement in our operations.
- Maintain strong business/interpersonal customer relationships to improve efficiency and ensure timely, accurate movement of freight.
- Hire, train and retain new operations employees and drivers.
- Create a positive, hard-working, company-oriented culture for a family-owned logistics company.
Store Manager/Franchisee Trainer
Chick-Fil-A
07.1996 - 06.2013
- One of the youngest “Franchisee Trainers” to create a successful curriculum modeled around the Chick-Fil-A business plan.
- Ran a customer-friendly, team-oriented, workspace that was the most profitable in the area consecutive years.
- Consistent revenue of $4-5MM each year at one location.
- Maintain monthly performance metrics at the most profitable location in our district.
- Control inventory, scheduling and training – awarded for lowest waste/highest profit margins at month/year end inventory.
- Tasked to open/run brand new stores as well as train management before I became a Franchisee Trainer, in which I worked with the owner-operators.
Education
High School Diploma -
Karns
Knoxville, TN06-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- “Vistage Emerging Leaders” Spring 2023
- Microsoft Office 2019
- Chick-Fil-A Owner Operator “Fast Track Training Program”
Timeline
Operations Manager/ CSR Manager
Skyline Transportation/ Titan Transfer INC
01.2013 - Current
Store Manager/Franchisee Trainer
Chick-Fil-A
07.1996 - 06.2013
High School Diploma -
Karns