MICHAEL R. MARRERO
Lebanon
Summary
Well, I began my career in claims in 2004 when I was hired as a file clerk and eventually worked my way up to a claim’s assistant, claims examiner, senior claims examiner into a Claims Supervisor since 2015. I'm a classic claims story about coming into the claims industry knowing nothing about claims, working hard and working my way up the ranks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Claims Examiner
Sedgwick Claims Management Services Inc.
Grand Prairie, TX
01.2026 - Current
- Currently handling a caseload of 125 indemnity claims with about 75% of them in litigation.
- Conducted comprehensive investigations into disputed claims, ensuring thorough documentation and resolution strategies.
- Analyzed complex claims to ensure compliance with policy guidelines and regulatory requirements.
- Collaborated with cross-functional teams to streamline claims processing and improve turnaround times.
- Mentored junior examiners, providing training on best practices and effective claims handling techniques.
- Developed and implemented process improvements that enhanced accuracy in claims adjudication.
- Evaluated emerging trends in claims data to inform strategic decision-making and risk assessment practices.
Claims Supervisor
Preferred Employers
07.2022 - 11.2025
- Supervises a team of 5 experienced claims examiners and claims administrator, participates in hiring, leads adjuster training, manages assigned adjuster workloads and performance. Conduct monthly audits on various claims to ensure consistency across the team.
- Hold weekly/monthly one on ones with examiners based on their experience and needs.
Claims Supervisor
Amtrust Financial Services
04.2020 - 07.2022
- Oversaw a team of 5 claims examiners with various ranges of experience. During the last year with Amtrust, I was given my own caseload of 100 claims while overseeing the team as well. Held coaching/mentoring sessions and conducted monthly team meetings with direct reports where 4/5 adjusters were fully remote.
Senior Claims Examiner/Claims Supervisor
Sedgwick Claims Management Services
08.2015 - 03.2020
- Initially started as a claim’s examiner, then promoted to senior adjusters and eventually claims supervisor in 2015 after leading a mentorship program. During my supervisor role there, I oversaw a team of 5 claims examiners with various levels of experience.
Claims Assistant/Claims Examiner 1
Berkshire Hathaway
03.2009 - 07.2013
- Initially began as a clerk in the file room, promoted to claims assistant in late 2009 and eventually becoming a claims examiner 10/2010 handling a caseload roughly of 135 claims.
Senior File Clerk Clerk/Legal Clerk
Zenith Insurance
01.2008 - 03.2009
- Responsible for policies identification, mail processing, file indexing, bar coding, photocopying and maintenance of files. Filing, sorting, batching of department correspondence. Opening, sorting, matching and distribution of mail.
- Performs other duties as assigned such as generating acceptance and delay letters. Proficient use of computer including claims information coverage, Athena, E-mail and Zeus knowledge, assists Switchboard Operator. Assists Claims Assistants with overflow of file and serves and other diary tasks.
Education
High School -
Eastlake High School
01-2003
Skills
- Strong communication
- Analytical/research skills
- Computer/technical literacy
- Adaptability
- Personable
- Empathetic
- Strong leadership skills
- Litigation management
- Reserves management
- Claim resolution
- Claims processing
- Verbal communication
- Loss adjustment
- Data verification
Certification
Obtained WCCA certification 2008.
Interests
Hanging out with my family, Baseball, Golf, Hiking, Beach
Timeline
Senior Claims Examiner
Sedgwick Claims Management Services Inc.
01.2026 - Current
Claims Supervisor
Preferred Employers
07.2022 - 11.2025
Claims Supervisor
Amtrust Financial Services
04.2020 - 07.2022
Senior Claims Examiner/Claims Supervisor
Sedgwick Claims Management Services
08.2015 - 03.2020
Claims Assistant/Claims Examiner 1
Berkshire Hathaway
03.2009 - 07.2013
Senior File Clerk Clerk/Legal Clerk
Zenith Insurance
01.2008 - 03.2009
High School -
Eastlake High School