Michael Ronan
Murfreesboro,TN
Summary
16 years of leadership, self and team management in the Tennessee Army National guard. Pleasant, always positive, approachable, and guides others to find solutions. Proven history of contributing to the growth and development of department and peers while effectively managing time and workload. Exceptional interpersonal skills that build relationships, rational and emotional, with all others. Bachelor of science in integrated studies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Military Health Care Specialist
TN Army National Guard
11.2010 - Current
- Organizing recruiting events with headquarters and regimental command
- Collaborate with section leaders to accomplish unit wide training
- Ensure accuracy of training by assessing soldiers knowledge through all process of medical readiness events
- Monitored consumer care goals and developed improvements.
- Coordinated with various departments to resolve technical and operational issues.
- Trained 12 new junior colleagues from2016-2025.
Medical Technician
MEPS Nashville
05.2025 - 08.2025
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Performed over 1200 patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Asses patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient confidence and protected hospital by keeping information confidential.
Care Coordinator Specialist
State Surgeon's Office
11.2024 - 05.2025
- Partner with cross-functional leadership to attend daily operational syncs
- Responsible for updating deployment rosters with mission critical actions and next steps for over 3000 service members
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Care Coordinator
OpEX
09.2023 - 11.2024
- Support case manager in organizing, disseminating, and uploading critical service member personal protected information
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for approximately 1300 service members
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Case Manager
OpEX
09.2023 - 11.2024
- Maintain case accuracy and cohesion of critical service member personal protected information for approximately 300 service members
- Coordinate priority actions for case resolutions with chief medical readiness officers and behavioral health specialists
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Researched best practices and developed strategies to improve program outcomes.
Continuous Improvement Specialist
DR1VE
03.2021 - 08.2023
- Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
- Mobilized problem-solving teams and supporting groups to streamline processes and drive clear business improvement.
- Executed continuous improvement programs and employed lean tools and methodologies through 12 Kaizen events per year.
- Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
- Evaluated current processes to develop improvement plans.
Training and Development Coordinator
Octapharma Plasma Center
01.2019 - 03.2021
- Managed new employee orientation training process for more than 30 employees each year.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Selected and assigned instructors to conduct specific training programs.
- Tested all training software and hardware prior to commencing training programs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
Pharmacy Technician
Kroger
01.2013 - 01.2019
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor's Degree - Integrated Studies And Organizational Development
Middle Tennessee State University
Murfreesboro, TN12.2019
Skills
- Software system skills
- Data entry proficiency
- Computer literate
- Case management experience
- Data integration
- Client documentation
- Complex Problem-solving
- Verbal and written communication
- Time management
- Relationship building
- Lean six sigma
- Value stream mapping
- Kaizen methodology
- Coaching and mentoring
- Workflow optimization
Accomplishments
- Six Sigma White Belt Certification
- Lean Practitioner Certification
- HIPPA Certification
Certification
- Six Sigma White Belt Certification
- HIPPA Certification - current (exp. March 25)
- Lean practitioner certification
- CPR
- BLS
Affiliations
Tennessee Enlisted Association
TN Army National Guard
Timeline
Medical Technician
MEPS Nashville
05.2025 - 08.2025
Care Coordinator Specialist
State Surgeon's Office
11.2024 - 05.2025
Care Coordinator
OpEX
09.2023 - 11.2024
Case Manager
OpEX
09.2023 - 11.2024
Continuous Improvement Specialist
DR1VE
03.2021 - 08.2023
Training and Development Coordinator
Octapharma Plasma Center
01.2019 - 03.2021
Pharmacy Technician
Kroger
01.2013 - 01.2019
Military Health Care Specialist
TN Army National Guard
11.2010 - Current
Bachelor's Degree - Integrated Studies And Organizational Development
Middle Tennessee State University
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