Summary
Work History
Education
Skills
Timeline
CYS coin
Generic

Michael Rowland

Clarksville

Summary

Dedicated customer service professional with expertise in transaction processing, complaint resolution, and maintaining customer satisfaction. Proven ability to manage time effectively and adapt to dynamic environments. Im also detail-oriented cashier with a strong focus on customer satisfaction and reliability. Skilled in operating point-of-sale systems and resolving inquiries efficiently, contributing to a positive experience and fostering customer loyalty. I also

developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Work History

Customer Service Cashier

Royal Farms
Yorktown, VA
03.2021 - 05.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balance throughout shifts.
  • Assisted customers with inquiries and product selections.
  • Ensured cleanliness and organization of checkout area.
  • Resolved customer complaints promptly to ensure satisfaction.

Customer Service Representative

7-eleven
Gloucester, VA
12.2020 - 03.2021
  • Assisted customers with inquiries and transactions, ensuring a positive shopping experience.
  • Operated point-of-sale system efficiently to process sales and handle cash transactions.
  • Maintained inventory levels through regular stock checks and replenishment of products.
  • Resolved customer complaints promptly, fostering loyalty and satisfaction.

Education

GED -

Portmouth Adult Learning Center
Portsmouth, VA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash register operation
  • Guest services
  • Customer inquiries
  • Inventory management
  • Time management
  • Attention to detail
  • Adaptability and flexibility
  • Basic math

Timeline

Customer Service Cashier

Royal Farms
03.2021 - 05.2021

Customer Service Representative

7-eleven
12.2020 - 03.2021

GED -

Portmouth Adult Learning Center

CYS coin

This coin was given to me by Mr. Mark Ryales for helping on different dates with the move from Center 2 to Center 1. 

Michael Rowland