Michael Schmitz
Murfreesboro,TN
Overview
12
12
years of professional experience
Work History
Quality Control Specialist
Novamet Specialty Products
Lebanon, TN
09.2017 - Current
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Minimized down time Number% by reducing production rework and recalls.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
- Created and maintained several databases to track statistical data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed tests and inspections to conform to established standards.
- Conducted investigations into questionable test results.
- Recorded and organized test data for report generation and analysis.
- Reviewed production processes and identified potential quality issues.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed routine maintenance and calibration on testing equipment.
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Developed and implemented procedures to meet product quality standards.
Sales Associate
Marshalls Department Store
Franklin, TN
02.2013 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Was voted Employee of the Quarter by my coworkers.
Education
Bachelor Of Mechanical Engineering - Fluid Dynamics And Heat Transfer (AoE)
Tennessee Technological University
Cookeville, TN12.2017
Skills
- Laboratory testing
- Quality training
- Internal audits
- Quality management systems
- Non-conformance reporting
- Product inspection
- Auditing techniques
- Process validation
- ISO standards
- Equipment calibration
- Quality control plans
- Test method validation
- Data interpretation
- Corrective action planning
- Records organization and review
- Customer complaint handling
- Team leadership
- Problem-solving skills
- Decision-making
- Detail-oriented
- Relationship building
- Quality improvements
- Analytical thinking
Timeline
Quality Control Specialist
Novamet Specialty Products
09.2017 - Current
Sales Associate
Marshalls Department Store
02.2013 - 04.2016
Bachelor Of Mechanical Engineering - Fluid Dynamics And Heat Transfer (AoE)
Tennessee Technological University