Summary
Overview
Work History
Education
Skills
Timeline
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Michael Simmons

Memphis

Summary

Reliable business professional with experience in hospitality, process improvement and guest satisfaction. Proven track record of successfully streamlining business operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Task Force Consultant

HSG Hotel Service Group
09.2024 - Current
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Front Desk Agent

Courtyard by Marriott
01.2021 - 09.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Night Auditor

Spring Hill Suites
09.2018 - 02.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Guest Experience Specialist

Westin Hotel
09.2018 - 12.2020
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • . Ensured adherence to brand standards throughout all aspects of day-to-day operations.
  • Resolved conflicts tactfully and diplomatically, ensuring minimal negative impact on guest satisfaction ratings.

Education

Associate of Applied Science - Business Ethics

Southwest Tennessee Community College
Memphis, TN
04.2010

Skills

  • Guest Services
  • Front Desk
  • Auditing
  • Fosse, Lightspeed
  • Cash Handling
  • Budgeting
  • Microsoft Office
  • Hospitality
  • POS
  • Manufacturing

Timeline

Task Force Consultant

HSG Hotel Service Group
09.2024 - Current

Front Desk Agent

Courtyard by Marriott
01.2021 - 09.2024

Night Auditor

Spring Hill Suites
09.2018 - 02.2021

Guest Experience Specialist

Westin Hotel
09.2018 - 12.2020

Associate of Applied Science - Business Ethics

Southwest Tennessee Community College

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Michael Simmons