Michael Smith
Lebanon
Summary
Dedicated Professional with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
20
20
years of professional experience
Work History
District Manager
Cooter’s Place
Nashville
04.2010 - 05.2025
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Organized promotional events in order to drive sales volume in the district's stores.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
- Developed and implemented strategic purchasing plans to meet company objectives.
- Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels.
- Collaborated with other departments to identify and fulfill their purchasing needs.
- Oversaw creative direction of multimedia assets used in campaigns including videos or images.
- Managed all aspects of website design, development, content production, SEO and SEM optimization, and analytics tracking for multiple ecommerce sites.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Planned, created and executed digital marketing campaigns that included email marketing blasts as well as advertising on popular search engine websites such as Google Ads or Facebook Ads Manager.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Managed customer relationships to ensure satisfaction and loyalty.
Retail Manager
Cooter’s Place
Nashville
03.2005 - 04.2010
- Managed daily operations of the store, including opening and closing procedures.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted performance evaluations for staff, identifying areas for improvement.
- Developed and monitored budget, reducing expenses without compromising quality.
- Developed and executed merchandising strategies to ensure optimal product placement, visibility, and availability in store.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Maintained positive relationships with customers by providing exceptional service.
- Developed loyalty programs to increase customer retention and sales.
- Participated in trade shows or industry events as a representative of the company.
- Resolved customer complaints promptly and professionally while maintaining a positive relationship between customers and the company.
- Ensured compliance with company policies related to health and safety regulations.
Education
GED
Skills
- Operations management
- Team leadership
- Staff recruiting
- Employee training
- Staff management
- Employee scheduling
- Customer relations
- Customer service
- Business development
- Business planning
- Project planning
- Advertising management
- Marketing campaigns
- Territory management
- Vendor management
- District expansion
- Market research
References
References available upon request.
Timeline
District Manager
Cooter’s Place
04.2010 - 05.2025
Retail Manager
Cooter’s Place
03.2005 - 04.2010
GED