Forklift lead Field Technician
Lift Pro of Memphis and Union City Forklift
Memphis
07.2014 - 10.2021
- Diagnosed equipment malfunctions through systematic troubleshooting techniques.
- Conducted site assessments to evaluate equipment needs and recommend appropriate solutions.
- Managed client relationships, ensuring high levels of satisfaction and repeat business.
- Coordinated logistics for on-site service calls, optimizing technician schedules and response times.
- Monitored and assessed equipment performance, identifying areas for improvement.
- Executed repairs and installations, adhering to industry standards and best practices.
- Maintained an organized inventory of tools and parts, ensuring readiness for field operations.
- Interpreted blueprints, diagrams, schematics and technical manuals when performing repairs or installations.
- Coordinated with vendors to obtain parts required for repairs or replacements.
- Responded quickly to customer complaints and inquiries concerning products or services rendered.
- Removed malfunctioning parts and repaired components or installed new ones.
- Read job orders and observed and listened to vehicles in operation to determine malfunctions and plan work procedures.