Michael Wood
Nashville
Summary
Results-driven Operations Manager with proven strengths in inventory management, team leadership, and contract negotiation. Demonstrated ability to enhance efficiency and drive profitability through effective P&L analysis and operational strategy.
Overview
7
7
years of professional experience
Work History
Multi-Unit Operation Manager
Hudson News
Nashville
11.2021 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Maintained accurate inventory records to track stock levels, to maximize sales, and to minimize shrink.
- Coordinated with other departments, including marketing, finance, and human resources, to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Reviewed monthly P&L statements regularly and took corrective actions when necessary.
Operations Manager
Hudson News
Seattle
01.2020 - 11.2021
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Operations Supervisor
Hudson News
Seattle
06.2019 - 01.2020
- Trained and mentored team members on operational procedures and best practices.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
Receiving Lead
Hudson News
Seattle
05.2018 - 06.2019
- Conducted user training sessions on new SAP modules and features.
- Resolved delivery discrepancies by working with vendors in order to process transactions in SAP.
- Completed day-to-day duties accurately and efficiently.
- Oversaw inbound and outbound freight operations.
Education
Associate of Arts - Business Administration
Everett Community College
Everett, WA06-2015
Skills
- Inventory management
- Contract negotiation
- Team leadership
- P&L analysis
- Operations strategy
- Customer relationship management
- Effective communication
- Problem solving
- Process improvement
- Conflict resolution
References
References available upon request.
Timeline
Multi-Unit Operation Manager
Hudson News
11.2021 - Current
Operations Manager
Hudson News
01.2020 - 11.2021
Operations Supervisor
Hudson News
06.2019 - 01.2020
Receiving Lead
Hudson News
05.2018 - 06.2019
Associate of Arts - Business Administration
Everett Community College
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