Michaela Calderon
Chattanooga
Summary
Expert in legislative support and constituent relations, driving effective communication and project management. Proficient in analyzing feedback to align services with community needs while streamlining office operations and enhancing workflow efficiency.
Overview
7
7
years of professional experience
Work History
Congressional Staffer
Office Of Congressman Chuck Fleischmann
Chattanooga
02.2022 - Current
- Coordinated constituent services, ensuring timely responses to inquiries and requests.
- Aided caseworkers in resolving constituent issues by researching federal policies and procedures thoroughly.
- Analyzed feedback from constituents to inform legislative priorities and improve service delivery outcomes
- Oversaw special projects and intern program to enhance operational efficiency.
- Streamlined office workflow by updating contact databases regularly and monitoring incoming communications effectively.
- Monitored reception area, greeted guests, and escorted individuals to the office location.
Congressional Intern
Office of Congressman Chuck Fleischmann
Chattanooga
08.2021 - 02.2022
- Identified, researched, and tracked legislative issues relevant to current public issues.
- Monitored and compiled local media interest for senior staff
- Assisted staff with special projects and communication.
- Performed administrative duties such as answering phones, distributing mail, and updating databases.
Front End Associate
Walmart
Chattanooga
06.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored self-checkout systems and provided customer assistance or intervention.
- Trained new team members on POS system operation and customer service techniques to achieve sales goals.
- Volunteered for extra shifts during holidays and other high-volume periods to alleviate staffing shortages.
- Oversaw parking lot operations to maintain efficiency.
Education
Bachelors of Science - Interdisciplinary Studies with a concentration in Politics and History
University of Virginia
Charlottesville, VA12-2025
Associate of Science - Political Science
Chattanooga State Community College
Chattanooga, TN05-2022
Skills
- Communication
- Interpersonal Skills
- Legislative Team Assistance
- Public Engagement
- Project Management
- Customer Service
- Constituent Relations
- Office Administration
Accomplishments
- Inducted into Phi-Theta-Kappa Honor Society - Chattanooga State Community College
- Inducted into the Global Scholars Honors Program - Chattanooga State Community College
Timeline
Congressional Staffer
Office Of Congressman Chuck Fleischmann
02.2022 - Current
Congressional Intern
Office of Congressman Chuck Fleischmann
08.2021 - 02.2022
Front End Associate
Walmart
06.2019 - 02.2022
Bachelors of Science - Interdisciplinary Studies with a concentration in Politics and History
University of Virginia
Associate of Science - Political Science
Chattanooga State Community College