MICHAELA LABORG
GREENBRIER,TN
Summary
Dynamic Account Manager with a proven track record at MRO, enhancing customer retention through exceptional service and efficient account management. Skilled in eClinicalWorks and Excel, coupled with strong communication abilities and a friendly demeanor. Expert in office administration and HIPAA compliance, consistently improving process accuracy and patient care standards. Seeking an opportunity to leverage my expertise and contribute to a dynamic team with a commitment to delivering excellent service.
Overview
12
12
years of professional experience
Work History
Account Manager
MRO
05.2022 - Current
- Utilize computer programs to create invoices, letters, and other documents.
- Performed invoicing duties, ensuring timely and accurate billing for services rendered.
- Manage patient accounts, ensuring accurate billing and resolution of inquiries.
- Assist in the completion of disability and FMLA forms, ensuring compliance with regulations.
- Serve as a quality analyst, reviewing processes for continuous improvement and accuracy
- Handle the release of medical records, ensuring confidentiality and compliance with HIPAA
- Developed and maintained strong client/patient relationships, improving customer retention.
- Manage average of 20-40 calls, 40-70 emails and faxes, 17 forms completed, 50-70 invoices daily.
Floor Technician
HES
06.2013 - Current
- Maintain cleanliness and organization of facilities.
- Perform floor care tasks, including sweeping, mopping, and waxing.
- Ensure all areas were safe and compliant with health regulations.
- Cleared trash and debris from over hallways regularly.
Medical Assistant/Receptionist
Interventional Pain Center
09.2020 - 04.2022
- Assisted physicians with patient examinations and procedures.
- Entered patient demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out.
- Operated the X-ray machine for diagnostic purposes.
- Assisted in nerve block procedures to ensure patient comfort.
- Discarded unused patient medications, maintaining compliance with safety protocols.
- Administered injections, medications, and assisted with lab tests.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Certificate - MEDICAL ASSISTING
EDUMED
Madison, TN08-2020
Certificate - MEDICAL ASSISTING/PHLEBOTOMY
Volunteer State Community College
Gallatin, TN10-2013
High School Diploma -
Aaron Christian Academy
Hendersonville, TN05-2012
Skills
- ECW,eClinicalWorks, Excel, Adobe, Sfax, VMware Horizon
- Strong communication, customer service, time management
- CPR Certified, patient care, office administration, HIPAA trained, prior authorization, medication safety
- Friendly, positive attitude
- Quality assurance
Timeline
Account Manager
MRO
05.2022 - Current
Medical Assistant/Receptionist
Interventional Pain Center
09.2020 - 04.2022
Floor Technician
HES
06.2013 - Current
Certificate - MEDICAL ASSISTING
EDUMED
Certificate - MEDICAL ASSISTING/PHLEBOTOMY
Volunteer State Community College
High School Diploma -
Aaron Christian Academy
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