Michael A Tucker
Chattanooga
Summary
Results-oriented Operations Manager with expertise in policy development and data analysis. Implemented training programs that enhanced compliance and operational efficiency. Focused on driving team success through performance evaluation and effective inventory management.
Overview
12
12
years of professional experience
Work History
District Manager
Ferrellgas
Chattanooga
03.2026 - Current
- Oversaw daily operations across multiple locations to ensure compliance and efficiency.
- Managed team performance through regular coaching and feedback sessions.
- Coordinated supply chain logistics to optimize inventory management processes.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Developed training programs for new employees and ongoing staff development.
- Managed inventory control systems to optimize resource allocation.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager of Solid Waste Operations
City of Chattanooga
Chattanooga
01.2025 - 03.2026
- Oversaw daily operations of solid waste management services.
- Coordinated waste collection schedules and routes for efficiency.
- Managed staff training on safety and operational procedures.
- Developed policies to enhance waste reduction and recycling efforts.
- Collaborated with city officials on community waste initiatives.
- Evaluated performance metrics to improve service delivery.
- Performed regular inspections of facilities, equipment, and vehicles used in operations.
- Monitored employee performance, providing feedback and guidance when needed.
- Analyzed data from various sources to identify potential areas for improvement in operations.
- Developed and implemented policies and procedures to ensure efficient operations of the solid waste department.
- Coordinated with other departments to ensure that company goals are met in a timely manner.
- Conducted thorough investigations of complaints or incidents involving personnel or equipment, taking corrective action.
General Supervisor
City of Chattanooga
Chattanooga
02.2020 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
Crew Supervisor 3
City of Chattanooga, Tennessee
Chattanooga
12.2016 - 02.2021
- Supervised daily operations of crew members in city maintenance activities.
- Coordinated work schedules to ensure efficient coverage for tasks and projects.
- Trained new staff on safety procedures and operational standards for city services.
- Monitored equipment usage and maintenance needs to ensure proper functionality.
- Conducted routine inspections of work sites to uphold quality standards and safety compliance.
- Communicated with city officials regarding project updates and crew performance issues.
- Provided guidance, support, and feedback to employees on their job performance.
- Administered disciplinary actions fairly when necessary in accordance with company policy guidelines.
Dispatcher
City of Chattanooga, Tennessee
Chattanooga
03.2016 - 12.2016
- Coordinated emergency response efforts for public safety and city services.
- Operated communication systems to relay information to field personnel.
- Managed dispatch logs to track service requests and responses efficiently.
- Collaborated with law enforcement and emergency services for effective operations.
- Monitored traffic conditions to optimize routing for emergency vehicles.
- Developed reports on service requests to support operational improvements.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates.
Equipment Operator 4
City of Chattanooga, Tennessee
Chattanooga
02.2014 - 04.2016
- Operated heavy machinery for road maintenance and construction projects.
- Conducted routine inspections to ensure equipment safety and functionality.
- Followed safety protocols to minimize risks during operations.
- Used equipment to complete jobs quickly and correctly.
- Communicated effectively with team members regarding status updates on jobsite activities.
- Loaded trucks with excavated material for transport to designated areas. with excavated material for transport to designated areas.
- Maintained daily logs of machine operations and reported any mechanical or safety issues to supervisor.
Education
High School Diploma -
Gordon Lee High School
Chickamauga, GA05.1994
ITT Technical Institute
Chattanooga, TNSkills
- Operations oversight
- Inventory management
- Safety compliance
- Safety protocol management
- Policy implementation
- Policy development
- Financial oversight
- Contract oversight
- Data analysis
- Performance evaluation
- Staff training
- Team leadership
- Problem solving
- Marketing strategy
- Data analysis
Timeline
District Manager
Ferrellgas
03.2026 - Current
Manager of Solid Waste Operations
City of Chattanooga
01.2025 - 03.2026
General Supervisor
City of Chattanooga
02.2020 - 01.2025
Crew Supervisor 3
City of Chattanooga, Tennessee
12.2016 - 02.2021
Dispatcher
City of Chattanooga, Tennessee
03.2016 - 12.2016
Equipment Operator 4
City of Chattanooga, Tennessee
02.2014 - 04.2016
High School Diploma -
Gordon Lee High School
ITT Technical Institute