Michael A. Woods
Nashville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at coaching and managing customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Representative
United Rentals
02.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with cross-functional teams to identify and address customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
STAFFING SALES MANAGER
RANDSTAD US
01.2021 - 01.2023
- Source new talent through networking events, job fairs, and screening calls to provide customers with talent that fit their needs; coaching and evaluating talent to ensure optimal placement and positive working relationships between talent and customers
- Negotiate contracts with customers to better suit Randstad USA's objectives and client needs
- Grow Randstad sales team's toolkit through weekly sales training calls and monthly prospecting and territory research reports
PATIENT REGISTRATION REPRESENTATIVE
R1 ASCENSION
01.2018 - 01.2021
- Responsible for accurate and timely patient registration utilizing medical systems
- Provides excellent customer service to physicians, patients, family members and all other medical professionals
- Assigns ICD-10 and CPT Codes relative to patient registration
- Actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings
ASSISTANT STORE MANAGER
MAPCO EXPRESS INC
01.2016 - 01.2018
- Responsible for day-to-day store operations, store profitability, and inventory levels
- Build, train, and develop a team that consistently provides a superior guest experience while meeting sales goals.
- Served as a role model to team members in and outside of stores by consistently presenting a high energy, friendly attitude to team members and guests
- Identified store and category sales trends to identify sales driving opportunities
- Ability to forecast and analyze business trends and function within payroll, loss prevention, and controllable expenses in order to maximize district performance and profitability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
CALL CENTER REPRESENTATIVE
SERVICES, INC
01.2009 - 01.2016
- Utilizes the auto dialer to collect co-pays, deductibles, and co-insurances from guarantors after an insurance company has made a payment
- Makes payment arrangements for patients that are not able to pay balances in full
- Assist in account resolution when inquiries are presented by guarantors
- Meets and exceeds quality assurance requirements
- Meets and exceeds monthly collection goals successfully for 3 years
- Meets and exceeds monthly call monitoring goals.
ACCOUNT SERVICES
PAY COLLECTIONS
01.2008 - 01.2009
- Utilizes the auto dialer to collect co-pays, deductibles, and co-insurances from guarantors after an insurance company has made a payment
- Makes payment arrangements for patients that are not able to pay balances in full
- Assist in account resolution when inquires are presented by guarantors
- Meets and exceeds quality assurance requirements
- Meets and exceeds monthly collection goals successfully for 3 years
- Meets and exceeds monthly call monitoring goals
Education
Business Administration
Volunteer State Community College
Gallatin, TNSkills
- Network development
- Account servicing
- Customer Relations
- Interpersonal communication skills
- Retention strategies
- Strategic planning
- Client Service
Timeline
Sales Representative
United Rentals
02.2023 - Current
STAFFING SALES MANAGER
RANDSTAD US
01.2021 - 01.2023
PATIENT REGISTRATION REPRESENTATIVE
R1 ASCENSION
01.2018 - 01.2021
ASSISTANT STORE MANAGER
MAPCO EXPRESS INC
01.2016 - 01.2018
CALL CENTER REPRESENTATIVE
SERVICES, INC
01.2009 - 01.2016
ACCOUNT SERVICES
PAY COLLECTIONS
01.2008 - 01.2009
Business Administration
Volunteer State Community College
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