Michael Kyle Forrest
Columbia
Summary
Dedicated entry-level professional skilled in delivering exceptional customer service and enhancing customer satisfaction. Strong time management and problem-solving abilities support team objectives and drive organizational growth. Committed to continuous skill development and effective collaboration.
Overview
15
15
years of professional experience
Work History
Hardwood Floor Specialist
L&H Flooring
Fairview
07.2013 - Current
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty through effective communication.
- Installed hardwood flooring in residential and commercial properties efficiently.
- Assessed floor conditions and recommended suitable materials for each project.
- Collaborated with clients to design custom flooring solutions that fulfilled specific needs.
- Conducted on-site measurements to ensure accurate material estimations for projects.
- Applied finishing techniques to enhance appearance of installed hardwood floors.
- Developed detailed project estimates based on customer needs and accurate cost analysis, facilitating informed decision-making.
- Guided customers on regular cleaning schedules to prolong lifespan and enhance appearance of hardwood floors.
Grocery Team Leader
Publix
Spring Hill
05.2011 - 07.2013
- Supervised grocery team to streamline store operations and elevate customer service standards.
- Managed inventory levels to maintain product availability and minimize waste.
- Implemented merchandising strategies to boost product visibility and drive sales growth.
- Coordinated scheduling to optimize team coverage during peak hours.
- Trained new employees on procedures and best practices for stocking shelves.
- Addressed customer inquiries and resolved issues promptly for satisfaction.
- Resolved customer complaints promptly, maintaining professionalism and enhancing customer satisfaction.
- Implemented processes for tracking customer purchases to improve loyalty programs effectiveness.
- Led by example and took responsibility for all actions drive a culture of performance excellence.
Education
Some College (No Degree) - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Flooring sales techniques
- Client relationship management
- Customer service
- Attention to detail
- Project management
- Time management
- Team collaboration
- Team leadership
- Effective communication
- Written and oral communication
- Client communication
- Detail orientation
- Conflict resolution
- Excellent communication
Languages
English
Professional
Accomplishments
- Certificate of Graduation- Institute of Leadership Excellence- May 22, 2026, MTSU
Timeline
Hardwood Floor Specialist
L&H Flooring
07.2013 - Current
Grocery Team Leader
Publix
05.2011 - 07.2013
Some College (No Degree) - Criminal Justice
Middle Tennessee State University