Michal Jones
McKenzie
Summary
Detail-oriented professional with strong multitasking efficiency and effective communication skills. Proven ability to uphold safety standards and foster client relationships in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Correctional Officer
TDOC
04.2025 - 12.2025
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted safety inspections to maintain secure environment within the facility.
- Assisted in emergency response procedures to uphold safety standards.
- Documented incidents and maintained accurate records of inmate interactions.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Sales Specialist
Lowe's
08.2022 - 04.2025
- Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
- Demonstrated knowledge of store inventory and promotions, consistently improving customer satisfaction levels.
- Collaborated with team members to streamline sales processes and improve overall workflow efficiency.
- Monitored stock levels and communicated replenishment needs to ensure availability of popular items.
- Built strong client relationships through consistent communication and effective problemsolving.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Eligibility Counselor
TDHS
10.2016 - 07.2022
- Conducted eligibility assessments to determine client qualification for assistance programs.
- Analyzed documentation and verified information to ensure compliance with guidelines.
- Collaborated with community organizations to enhance outreach and service delivery effectiveness.
- Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
- Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.
Education
Bachelor of Science - Criminal Justice
Bethel University
McKenzie, TN05-2015
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Attention to detail focus
- Computer literacy
- Conflict resolution strategies
- Team collaboration aptitude
- Friendly and outgoing
Timeline
Correctional Officer
TDOC
04.2025 - 12.2025
Sales Specialist
Lowe's
08.2022 - 04.2025
Eligibility Counselor
TDHS
10.2016 - 07.2022
Bachelor of Science - Criminal Justice
Bethel University