Michala Holmes
Memphis
Summary
Professional with strong background in patient coordination. Skilled in managing schedules, optimizing appointments, and ensuring smooth operations. Known for exceptional teamwork and adaptability, consistently meeting goals under changing conditions. Strong communication, organizational, and problem-solving skills enable effective collaboration and reliable results.
Overview
9
9
years of professional experience
Work History
Patient Scheduling Coordinator
Sutter Health
09.2023 - Current
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Answered phone calls and messages for 200-physicians from primary care and specialist medical facility, scheduling appointments, filling refill medication request and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Patient Care Representative
Gebbs HealthCare
05.2021 - 09.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Technical Support Lead
Apple
08.2019 - 03.2021
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Implemented monitoring systems to track team performance metrics, identifying areas for improvement and coaching opportunities.
Admissions Coordinator
National Civil Rights Museum
07.2016 - 06.2019
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Strengthened relationships between the museum and local schools through organizing educational field trips tailored to curriculum needs.
- Maintained an organized and efficient work environment through diligent record-keeping, inventory management, and administrative tasks.
- Processed invoices and payments in line with company policies and procedures.
Education
Bachelor of Science - HealthCare Science
Southern New Hampshire University
Hooksett, NH12-2025
Associate of Science - Medical Science
Ultimate Medical Academy
Clearwater, FL11-2023
General Studies
Melrose High School
Memphis, TN05-2015
Skills
- Medical terminology
- Data entry proficiency
- HIPAA compliance
- Multi-line telephone system control
- Problem-solving abilities
- Effective verbal and written communication
- Electronic health records
- Computer proficiency
- Administrative support
- Insurance Coverage verification
- Healthcare industry
- Organizational skills
- Customer service
- Active listening
Timeline
Patient Scheduling Coordinator
Sutter Health
09.2023 - Current
Patient Care Representative
Gebbs HealthCare
05.2021 - 09.2023
Technical Support Lead
Apple
08.2019 - 03.2021
Admissions Coordinator
National Civil Rights Museum
07.2016 - 06.2019
Bachelor of Science - HealthCare Science
Southern New Hampshire University
Associate of Science - Medical Science
Ultimate Medical Academy
General Studies
Melrose High School
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