Michala Holmes
Memphis
Summary
Dedicated professional with a strong background in customer service and technical support. Skilled in resolving complex issues and enhancing user satisfaction. Eager to apply strengths in shipping, receiving, and inventory management to drive operational excellence.
Overview
10
10
years of professional experience
Work History
Material Handler
Milwaukee Tools
Memphis, TN
11.2024 - 05.2026
- Managed inbound and outbound shipments, ensuring accurate documentation and timely processing.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Trained new employees on safety protocols and operational procedures.
Lead Tech Support Advisor
Apple
Remote
06.2020 - 08.2024
- Resolved complex technical issues for customers, ensuring high satisfaction and loyalty.
- Diagnosed hardware and software problems, delivering effective solutions in a timely manner.
- Provided technical assistance to customers via phone, email, and chat to resolve issues efficiently.
- Guided customers through troubleshooting processes, enhancing overall user experience and satisfaction.
Cycle Counter
Nike Warehouse
Memphis, TN
10.2018 - 04.2020
- Conducted cycle counts to ensure inventory accuracy and integrity.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Assisted in receiving and verifying incoming shipments for accuracy and quality.
Picker Material Handler
Disney Warehouse
Memphis, TN
08.2016 - 09.2018
- Operated handheld scanners to accurately pick merchandise for orders.
- Utilized inventory management systems to track stock levels and order fulfillment.
- Monitored inventory discrepancies and reported issues to management promptly.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization.
Education
High School Diploma -
Melrose High School
Memphis TN 05-2015
Skills
- Heavy lifting operations
- Inventory management
- Loading and unloading
- Order picking
- Heavy lifting
- Assembly and production
- RF Scanner
- Positive workplace environment
- Attention to Detail
- Customer service
- Positive attitude
- Team Collaboration
Timeline
Material Handler
Milwaukee Tools
11.2024 - 05.2026
Lead Tech Support Advisor
Apple
06.2020 - 08.2024
Cycle Counter
Nike Warehouse
10.2018 - 04.2020
Picker Material Handler
Disney Warehouse
08.2016 - 09.2018
High School Diploma -
Melrose High School