MICHARIA MAYFIELD
Cordova
Summary
A highly motivated and detail-oriented professional with a strong work ethic and a passion for excellence. Adept at adapting to fast-paced environments, providing exceptional customer service, and collaborating within a team to achieve outstanding results. Known for strong problem-solving skills, leadership capabilities, and a commitment to continuous learning. Enthusiastic about personal and professional growth, with a keen ability to communicate effectively and enhance workplace efficiency.
Overview
6
6
years of professional experience
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2024 - Current
- Delivered professional customer support via phone, chat, and email to resolve order, payment, and account issues in a fully remote setting.
- Used Amazon’s internal tools and CRM systems to research, troubleshoot, and resolve problems efficiently.
- Maintained high customer satisfaction scores and met or exceeded performance targets including quality assurance, handle time, and resolution rate.
- Demonstrated strong time management, multitasking, and independent decision-making while working from home with minimal supervision.
- Communicated clearly and empathetically with customers across the U.S., especially during high-volume periods such as Prime Day.
Server & Hostess
J Alexander’s
05.2023 - Current
- Provided outstanding customer service as the first point of contact for clients
- Answered high-volume phone calls and scheduled reservations with professionalism and accuracy
- Managed daily front desk operations and maintained organized client records
- Resolved customer inquiries with a calm and helpful approach, ensuring satisfaction
- Supported staff with administrative duties and contributed to a smooth workflow
BUSINESS DEVELOPMENT CONSULTANT
Gossett Motors
06.2025 - 08.2025
- Scheduled appointments and followed up with leads through high-volume calls, texts, and emails.
- Entered customer data and managed communications using CRM software while multitasking on the phone.
- Maintained professionalism in a fast-paced office setting, balancing customer service with administrative accuracy.
- Communicated clearly with customers and team members in a high-noise, high-traffic environment.
Team Member
Chick-fil-A
01.2022 - 02.2023
- Delivered exceptional customer service in a fast-paced dining environment
- Assisted with order accuracy, food prep, and maintaining cleanliness and safety standards
- Engaged with guests in a courteous and professional manner to enhance overall experience
- Participated in team efforts to meet peak-hour demands and maintain workflow efficiency
Front Desk Receptionist
Covington Pike Acceptance
02.2020 - 12.2021
- Provided outstanding customer service as the first point of contact for clients
- Answered high-volume phone calls and scheduled appointments
- Managed daily front desk operations and maintained organized client records
- Resolved customer inquiries with a calm and helpful approach, ensuring satisfaction
- Supported staff with administrative duties and contributed to a smooth workflow
Education
Associate of Science - Criminal Justice
University of Memphis
Memphis, TN05-2024
Skills
- Exceptional Customer Service & Phone Etiquette
- CRM & POS System Proficiency
- Conflict Resolution & Problem-Solving
- Sales Techniques & Guest Engagement
- High-Volume Call Handling
- Time Management & Organization
- Team Collaboration & Leadership
- Professional Appearance & Cleanliness Standards
- Cash Handling & Service Prioritization
- Adaptability to Changing Priorities
- Rapport Building with Diverse Clientele
Accomplishments
• Promoted to trainer for my leadership and mentoring skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
BUSINESS DEVELOPMENT CONSULTANT
Gossett Motors
06.2025 - 08.2025
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2024 - Current
Server & Hostess
J Alexander’s
05.2023 - Current
Team Member
Chick-fil-A
01.2022 - 02.2023
Front Desk Receptionist
Covington Pike Acceptance
02.2020 - 12.2021
Associate of Science - Criminal Justice
University of Memphis
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