Micheala Rojek
Elizabethton
Summary
Dedicated healthcare professional with a proven track record at State Of Franklin Healthcare Associates, adept in patient confidentiality and fostering trust through empathetic communication. Excelled in handling complex insurance processes and coordinating prenatal care, showcasing strong organization and problem-solving skills. Committed to enhancing patient care and streamlining administrative processes.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
State Of Franklin Healthcare Associates
11.2020 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Entered patient demographic and insurance data into electronic medical record system.
- Used my role as Prenatal Coordinator to determine high risk status of prenatal patients and coordinate care and eligibility to the practice.
Nurse Intern
Ballad Health System
03.2017 - 05.2020
- Demonstrated strong clinical skills while rotating through various hospital units, including emergency room, ICU, and pediatrics.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Documented and communicated patient information in EMR system for accurate tracking.
- Acted as a one-on-one sitter with patients undergoing Mental Evaluations in a clinical setting.
Program Leader
Carter County Schools
08.2013 - 08.2016
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Monitored student safety while conducting indoor or outdoor activities.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
Education
MBA - Healthcare Adminstration
King University
Bristol08-2024
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN12-2018
Skills
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Eligibility determination
- Office administration
- Interpreting physician orders
- Electronic health records
- Phone and email etiquette
- Problem-solving
- Team collaboration
- Punctual and hardworking
- Strong organization
- Communication
- Professional & Motivated
- Patient-oriented
Timeline
Patient Service Representative
State Of Franklin Healthcare Associates
11.2020 - Current
Nurse Intern
Ballad Health System
03.2017 - 05.2020
Program Leader
Carter County Schools
08.2013 - 08.2016
MBA - Healthcare Adminstration
King University
Bachelor of Science - Nursing
East Tennessee State University
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