Micheala Tucker
Memphis
Summary
Developed strong skills in customer service and teamwork within high-energy nightlife environment. Demonstrated capability in managing multiple tasks efficiently while maintaining positive and professional demeanor. Seeking to transition into new field, leveraging excellent communication and problem-solving skills to contribute effectively.
Overview
2
2
years of professional experience
Work History
Host
Benihana
10.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Bottle Server
Life Lounge
02.2023 - 06.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
Education
High School Diploma -
Cordova High School
1800 Berryhill Rd05-2015
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- POS software
- Strong communication skills
Timeline
Host
Benihana
10.2023 - 12.2024
Bottle Server
Life Lounge
02.2023 - 06.2023
High School Diploma -
Cordova High School
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