Michel Rojas
Nashville
Summary
Dynamic professional with a proven track record at The Home Décor Companies, excelling in employee motivation and inventory oversight. Successfully streamlined operations, enhancing productivity and customer satisfaction. Skilled in training and mentoring, fostering a collaborative team environment while ensuring adherence to safety protocols and high-quality standards.
Overview
1
1
year of professional experience
Work History
Weekend Supervisor
The Home Décor Companies
05.2023 - 01.2024
- Directed cleaning, restocking, and customer service activities.
- Streamlined operational processes through regular evaluations, making adjustments as necessary to optimize productivity.
- Oversaw inventory management to ensure adequate stock levels at all times while minimizing waste.
- Maintained a safe and secure environment for staff and customers through consistent monitoring of facility conditions.
- Spearheaded quality assurance initiatives, identifying areas for improvement and implementing corrective actions as needed.
- Improved employee performance through positive reinforcement and effective training.
- Implemented customer service best practices to create memorable experiences for patrons during weekend hours.
- Contributed to long-term business growth strategies by providing feedback on weekend operations trends and patterns.
- Provided comprehensive training for new hires, fostering a supportive work culture that encouraged professional growth.
- Performed all required tasks at start and end of shift to facilitate seamless transitions between work groups.
Team Lead
Superior Comunications
12.2022 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Education
Doctor En Ciencias Medicas - Medicina
Universidad De Ciencias Médicas De La Habana
La Habana, Cuba08.2004
Skills
- Employee motivation
- Schedule management
- Opening and closing procedures
- Work planning
- Work delegation
- Schedule coordination
- Inventory oversight
- Logistics coordination
- Opening and closing processes
- Scheduling expertise
- Goal oriented
- Attention to detail
- Verbal and written communication
- Relationship building
- Training and mentoring
- Decision-making
- Team building
- Safety protocols
- Staff discipline
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Weekend Supervisor
The Home Décor Companies
05.2023 - 01.2024
Team Lead
Superior Comunications
12.2022 - 05.2023
Doctor En Ciencias Medicas - Medicina
Universidad De Ciencias Médicas De La Habana
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