Michele Bivens
Ethridge
Summary
Results-oriented Insurance Professional with expertise in Account Management and Client Relations at Hall Insurance LLC. Proficient in Risk Assessment and Policy Development, enhancing client retention rates. Experienced in Training and Mentoring, promoting team growth and collaboration. Effective communicator with a strong track record in delivering exceptional service under pressure.
Overview
12
12
years of professional experience
Work History
Insurance Agent / Agency Manager
Hall Insurance LLC
10.2018 - 12.2025
- Developed customized insurance plans to meet client needs and preferences.
- Conducted thorough risk assessments to identify coverage gaps and opportunities.
- Built strong client relationships through effective communication and support.
- Trained new agents on policy details, sales techniques, and compliance standards.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Sales Associate
Lynn Electronics
07.2013 - 09.2018
- Enhanced customer purchasing decisions through strong product knowledge and support.
- Identified shopping experience trends by analyzing customer feedback effectively.
- Ensured compliance with standards by maintaining organized and attractive displays.
- Achieved accurate cash transactions by adhering to cash handling policies consistently.
- Fostered customer loyalty through relationship building and personalized service.
- Managed high-stress situations calmly while resolving customer issues professionally.
Education
Associate of Science - Sociology
Columbia State Community College
Columbia, Tennessee, TN05-2020
High School Diploma -
Lawrence County High School
Lawrenceburg05-2011
Skills
- Licensed insurance agent
- Account management
- Professionalism and ethics
- Professional in high-stress situations
- Eager to learn
- Social/Communication skills
- Tech skills
- Managements skills
- Problem-solving
- Passionate
Timeline
Insurance Agent / Agency Manager
Hall Insurance LLC
10.2018 - 12.2025
Sales Associate
Lynn Electronics
07.2013 - 09.2018
Associate of Science - Sociology
Columbia State Community College
High School Diploma -
Lawrence County High School