Overview
Work History
Education
Skills
Timeline
Generic

Michella Phillips

Brush Creek

Overview

13
13
years of professional experience

Work History

Bank Teller

Citizens Bank Of Lafayette (Liberty State Bank)
06.2023 - Current
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Removed mutilated currency from circulation.
  • Placed orders for customer checks and verified starting numbers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Fabrication Worker

Filter-Fab
08.2020 - Current
  • Performed quality checks to verify proper lengths, widths and painted finish discrepancies.
  • Used gauges, templates and other measuring devices to inspect production parts.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
  • Prepared Filter machinery for use and verified presence of sufficient parts to complete operations.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings.
  • Verified part numbers and placed parts in appropriate shipping boxes.

Sales

Filter-Mart
08.2020 - Current
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.

General Merchandise Lead

Sam's Club
11.2018 - 08.2020
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Set up regular and promotional signage throughout sales floor.


Ecommerce Supervisor

Academy Sports Distribution Center
03.2016 - 11.2018
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Supported annual media planning process and media buying for digital content.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Recruited, hired and trained over 120 new team members in 6 month timeframe.

Stress Lab Techinican

Cookeville Regional Medical Center
01.2011 - 03.2016
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
  • Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
  • Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
  • Maintained and adjusted cardiology and pulmonary equipment.
  • Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.

Education

EMT-IV -

Tennessee Technological University
Cookeville, TN
05.2015

High School Diploma -

Livingston Academy
Livingston, TN
05.1997

Skills

  • Line Work
  • Fabrications Knowledge
  • Parts and Components Fabrication
  • Job Order Prioritization
  • Maintaining Clean Work Areas
  • Understanding of Fabrics
  • Material Prepping
  • Safe Equipment Operation
  • Occupational Health and Safety
  • Repair Work
  • Work Orders
  • Custom Fabrication
  • Dial Calipers
  • Customer Satisfaction
  • Duty Assignments
  • Critical Thinking
  • Flexible Work Schedule
  • Recruitment and Training
  • Strategic Vision
  • Team Recruiting and Onboarding
  • Belt Conveyors
  • Shipping and Receiving Oversight
  • Demand Flow
  • Budgeting and Expenditures
  • Scheduling and Time-Tracking
  • Social Commerce
  • Workflow Optimization
  • E-Commerce

Timeline

Bank Teller

Citizens Bank Of Lafayette (Liberty State Bank)
06.2023 - Current

Fabrication Worker

Filter-Fab
08.2020 - Current

Sales

Filter-Mart
08.2020 - Current

General Merchandise Lead

Sam's Club
11.2018 - 08.2020

Ecommerce Supervisor

Academy Sports Distribution Center
03.2016 - 11.2018

Stress Lab Techinican

Cookeville Regional Medical Center
01.2011 - 03.2016

EMT-IV -

Tennessee Technological University

High School Diploma -

Livingston Academy

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Michella Phillips