Michella Phillips
Brush Creek
Overview
13
13
years of professional experience
Work History
Bank Teller
Citizens Bank Of Lafayette (Liberty State Bank)
Liberty, TN
06.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Removed mutilated currency from circulation.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Fabrication Worker
Filter-Fab
Cookeville, TN
08.2020 - Current
- Performed quality checks to verify proper lengths, widths and painted finish discrepancies.
- Used gauges, templates and other measuring devices to inspect production parts.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Prepared Filter machinery for use and verified presence of sufficient parts to complete operations.
- Recognized and reported defective material and equipment to shift supervisor.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings.
- Verified part numbers and placed parts in appropriate shipping boxes.
Sales
Filter-Mart
Cookeville, TN
08.2020 - Current
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
General Merchandise Lead
Sam's Club
Cookeville, TN
11.2018 - 08.2020
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Set up regular and promotional signage throughout sales floor.
Ecommerce Supervisor
Academy Sports Distribution Center
Cookeville, Tennessee
03.2016 - 11.2018
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Supported annual media planning process and media buying for digital content.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Recruited, hired and trained over 120 new team members in 6 month timeframe.
Stress Lab Techinican
Cookeville Regional Medical Center
01.2011 - 03.2016
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Updated subject matter knowledge by participating in educational opportunities and reading technical publications.
- Maintained and adjusted cardiology and pulmonary equipment.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
Education
EMT-IV -
Tennessee Technological University
Cookeville, TN05.2015
High School Diploma -
Livingston Academy
Livingston, TN05.1997
Skills
- Line Work
- Fabrications Knowledge
- Parts and Components Fabrication
- Job Order Prioritization
- Maintaining Clean Work Areas
- Understanding of Fabrics
- Material Prepping
- Safe Equipment Operation
- Occupational Health and Safety
- Repair Work
- Work Orders
- Custom Fabrication
- Dial Calipers
- Customer Satisfaction
- Duty Assignments
- Critical Thinking
- Flexible Work Schedule
- Recruitment and Training
- Strategic Vision
- Team Recruiting and Onboarding
- Belt Conveyors
- Shipping and Receiving Oversight
- Demand Flow
- Budgeting and Expenditures
- Scheduling and Time-Tracking
- Social Commerce
- Workflow Optimization
- E-Commerce
Timeline
Bank Teller
Citizens Bank Of Lafayette (Liberty State Bank)
06.2023 - Current
Fabrication Worker
Filter-Fab
08.2020 - Current
Sales
Filter-Mart
08.2020 - Current
General Merchandise Lead
Sam's Club
11.2018 - 08.2020
Ecommerce Supervisor
Academy Sports Distribution Center
03.2016 - 11.2018
Stress Lab Techinican
Cookeville Regional Medical Center
01.2011 - 03.2016
EMT-IV -
Tennessee Technological University
High School Diploma -
Livingston Academy