Michelle Black
Bristol,TN
Summary
Dynamic hospitality professional with a proven track record at Microtel Hotel, excelling in customer service and staff training. Enhanced operational efficiency through strategic scheduling and task delegation, while implementing eco-friendly practices. Committed to fostering teamwork and elevating guest satisfaction by maintaining impeccable cleanliness standards.
Overview
6
6
years of professional experience
Work History
Head of Housekeeping Services
Microtel Hotel
08.2021 - 02.2025
- Established strong relationships with other department heads to coordinate efforts for seamless hotel operations.
- Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Spearheaded the implementation of eco-friendly cleaning practices to reduce environmental impact while maintaining high-quality services.
- Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
Team Lead
Walmart
03.2019 - 07.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Skills
- Customer service focus
- Scheduling and planning
- Workload prioritization
- Staff training and development
- Employee motivation
- Task delegation
- Customer service
- Cleaning practices
Timeline
Head of Housekeeping Services
Microtel Hotel
08.2021 - 02.2025
Team Lead
Walmart
03.2019 - 07.2021
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