Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Christensen

Lebanon,TN

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management and data entry, ensuring compliance and accuracy in fast-paced environments. Committed to fostering a productive workplace while delivering exceptional service.

Personable and organized individual with strong communication skills and positive attitude. Familiar with administrative tasks and adept at data entry and record-keeping. Capable of ensuring smooth and efficient operations to support admissions processes.

Offering strong organizational and communication skills, eager to learn and develop in admissions environment. Brings understanding of administrative tasks and attention to detail. Ready to use and develop data entry and customer service skills in admissions clerk role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
04.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Admissions Clerk

Western State Hospital
01.2024 - 03.2024
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Greeted patients warmly to increase comfort and create rapport.
  • Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
  • Increased accuracy of demographic reporting through meticulous data entry practices for all application materials received.

Customer Service Representative

Radial Inc.
12.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Medical Assistant - Medical Assistant

U.S. Career Institute
Fort Collins, CO
01-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Healthcare experience
  • Microsoft office
  • Patient registration
  • Insurance verification
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Manager

McDonald's
04.2024 - Current

Admissions Clerk

Western State Hospital
01.2024 - 03.2024

Customer Service Representative

Radial Inc.
12.2022 - 01.2023

Medical Assistant - Medical Assistant

U.S. Career Institute
Michelle Christensen