Michelle Dawson
Chattanooga
Summary
Dynamic professional with over 25 years of experience in customer service and logistics. Skilled in problem-solving, payroll, training delivery, and collaboration, contributing to improved operational strategies and reduced supply chain costs.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Kordsa USA
Chattanooga
09.2023 - 12.2025
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Trained new staff on customer service protocols and best practices.
- Maintained records of shipments including purchase orders, invoices, packing slips, bills of lading.
- Collaborated with logistics team members to coordinate transportation of raw materials and finished products.
- Cooperated with suppliers to coordinate product capabilities, cost and quality.
- Participated in cross-functional teams to identify opportunities for improvement within the supply chain process flow.
- Created and implemented strategies to reduce supply chain costs.
- Prepared forecasts based on past sales trends and market conditions for planning purposes.
Supervisor of Shipping and Receiving
Kordsa USA
Chattanooga
01.2000 - 09.2023
- Oversaw inventory management to ensure accurate stock levels and organization.
- Trained staff on safety protocols and efficient material handling techniques.
- Conducted regular audits of shipping documents for compliance and accuracy.
- Coordinated logistics with suppliers and distribution partners for timely deliveries.
- Managed shipping and receiving operations for high-performance textile products.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
Lead Beaming Operator
DuPont
Chattanooga
12.1988 - 01.2000
- Operated machinery to ensure efficient production processes.
- Collaborated with team members to maintain safety standards.
- Conducted quality checks on products during manufacturing.
- Assisted in training new operators on safety procedures.
- Communicated effectively with supervisors regarding operational issues.
- Learned and followed safety and emergency procedures.
- Inspected finished products to verify conformity to quality standards.
- Monitored and adjusted machine operations as needed for quality assurance.
- Managed timekeeping systems to ensure accurate attendance and hours worked.
- Processed payroll for diverse employee groups and various pay structures.
- Reviewed payroll reports for compliance with regulatory standards and internal policies.
- Collaborated with HR to resolve employee payroll inquiries and discrepancies.
- Provided training to new staff on payroll procedures and best practices.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Education
High School Diploma -
Chattanooga Central Highschool
Chattanooga, TN05-1987
Some College (No Degree) - Microsoft Office Programs
Chattanooga State Community College
Chattanooga, TNSkills
- Customer service
- Problem solving
- Training delivery
- Supply chain management
- Record keeping
- Inventory control
- Time management
- Strong teamwork
- Critical thinking
- PPE compliance
- Excellent communication
- Data entry
- Logistics coordination
- Supervision and leadership
Timeline
Customer Service Representative
Kordsa USA
09.2023 - 12.2025
Supervisor of Shipping and Receiving
Kordsa USA
01.2000 - 09.2023
Lead Beaming Operator
DuPont
12.1988 - 01.2000
High School Diploma -
Chattanooga Central Highschool
Some College (No Degree) - Microsoft Office Programs
Chattanooga State Community College