MICHELLE DIAZ
Smyrna
Summary
Results-oriented Office Manager specializing in healthcare compliance, customer service, and operations management. Utilizes strong communication and problem-solving skills to enhance customer experience. Bilingual with experience in staff training and fostering collaboration to drive continuous improvement. Manages complex administrative tasks with efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
Nashville, TN
06.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to service requests and complaints.
- Collaborated with cross-functional teams to address customer issues and improve service delivery.
- Streamlined order processing procedures to enhance efficiency and reduce response times.
Office Manager
Tahir Surgical Center
Gilbert, AZ
05.2021 - 04.2026
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Cultivated organizational culture emphasizing teamwork, open communication, and continuous learning for employees.
- Evaluated processes and procedures to ensure compliance with OSHA and HIPAA regulations.
- Coordinated daily administrative tasks to optimize operations within medical office environment.
Office Administrative Assistant
Family Clinic Of Fort Collins
Fort Collins, CO
05.2020 - 03.2021
- Updated company databases and purged inactive accounts to ensure data accuracy.
- Provided administrative support by assisting with productivity and contributing to smooth operations.
- Handled incoming telephone calls by screening and directing them appropriately.
- Assisted with administrative tasks to support operations and enhance overall team productivity.
Medical Receptionist
Rapid Care Family Medicine And Urgent Care
Sanford, NC
01.2019 - 05.2020
- Maintained a welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained welcoming reception area, creating positive first impressions for visitors.
- Coordinated communication flow among department members to enhance collaboration. of communication and information to department members.
Owner/Manager
Smokies Vape Shop
Houston, TX
10.2017 - 01.2019
- Oversaw daily business operations to ensure smooth functionality and service delivery.
- Cultivated client relationships that led to increased repeat business and referrals.
- Executed marketing strategies that enhanced brand visibility and drew in new customers.
Medical Office Administrator
Mary's Clinic
Giddings, TX
02.2013 - 07.2014
- Developed and maintained office policies, ensuring team compliance with established guidelines.
- Delivered quality customer service by responding to inquiries and addressing issues to prevent recurrences.
- Collected, analyzed and summarized information to properly compile and file medical reports.
- Supervised reception area to drive effective internal and external telephone and mail communications.
- Supervised reception area, facilitating effective internal and external communications via telephone and mail.
EEG Technician/Medical Administrator
Pediatric Neurology Of North Carolina
Fayetteville, NC
03.2009 - 12.2012
- Summarized technical data, aiding physicians in diagnosing brain, sleep, and nervous system disorders.
- Submitted comprehensive reports to physicians detailing test results, facilitating informed clinical decisions.
- Submitted reports to physicians summarizing test results.
- Collected and analyzed measurements of visual, auditory, and somatosensory evoked potentials to ensure precise response evaluations.
Education
Bachelor of Arts - Applied Humanities - Emphasis in Business
The University of Arizona
Tucson, AZ11-2027
Medical Assistant Course - undefined
Everest University
Orlando, FL11-2005
Skills
- Customer Relationship Management
- Scheduling
- Training and Coaching
- Fluent Bilingualism - Spanish
- Healthcare Compliance
- Conflict resolution
- Operations Management
- Conflict Resolution
- Vendor Engagement
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Waste Connections Inc.
06.2026 - Current
Office Manager
Tahir Surgical Center
05.2021 - 04.2026
Office Administrative Assistant
Family Clinic Of Fort Collins
05.2020 - 03.2021
Medical Receptionist
Rapid Care Family Medicine And Urgent Care
01.2019 - 05.2020
Owner/Manager
Smokies Vape Shop
10.2017 - 01.2019
Medical Office Administrator
Mary's Clinic
02.2013 - 07.2014
EEG Technician/Medical Administrator
Pediatric Neurology Of North Carolina
03.2009 - 12.2012
Medical Assistant Course - undefined
Everest University
Bachelor of Arts - Applied Humanities - Emphasis in Business
The University of Arizona