Michelle Hanes
Christiana
Summary
Detail oriented professional with a focus on customer service and operational safety. Strong communications and organization skills.
Overview
25
25
years of professional experience
Work History
Flight Attendant
Alaska Airlines
04.2022 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude with effective crew communication.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flightdeck crew as needed.
- Verified aircraft is in compliance with policies, regulations, safety guidance, and coordinate with ground support for a timely and efficient departure .
Ramp & Customer Service Agent
Horizon Air
08.2021 - 04.2022
- Greeted customers at check-in and assisted customers with special needs.
- Communicated closely with ground staff and flight crews to maintain safety and operational efficiency.
- Safely operated various types of equipment such de-ice systems, baggage loaders and tugs.
- Identify and address operational deficiencies that could cause unforeseen delays.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
Farm Manager
Family Farm
04.2009 - 07.2021
- Managed the overall aspects of family farm/ranch operations; to include, livestock management, irrigated crop program, and seasonal laborer.
Behavioral Health Office Manager
St. Charles Behavioral Health Services
06.1999 - 03.2009
- Managed and supervised office staff to ensure customers received satisfactory experience.
- Provided training and guidance to staff relating to customer needs, such as scheduling, billing, benefits, information, and conflict resolution.
- Ensured staff adhered to company policies, procedures and regulatory requirements.
Education
US Army Ft Campbell Kentucky
FAA Flight Attendant License - FAA Flight Attendant Certificate
Alaska Airlines
Seattle05.2022
Entry Level Leadership - Primary Leadership Development Course
US Army
Ft. Campbell, Ky04.1992
High School Diploma -
Crook County High School
Prineville, Oregon06.1990
Skills
- Customer Service
- Computer Skills
- Crew assistance
- Marshaling aircraft
- Cargo and freight
- Deicing of aircraft
- Weight/balance loading
- Loading and unloading
- Special needs travelers
Timeline
Flight Attendant
Alaska Airlines
04.2022 - Current
Ramp & Customer Service Agent
Horizon Air
08.2021 - 04.2022
Farm Manager
Family Farm
04.2009 - 07.2021
Behavioral Health Office Manager
St. Charles Behavioral Health Services
06.1999 - 03.2009
US Army Ft Campbell Kentucky
FAA Flight Attendant License - FAA Flight Attendant Certificate
Alaska Airlines
Entry Level Leadership - Primary Leadership Development Course
US Army
High School Diploma -
Crook County High School
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