Michelle Harrington
Reagan
Summary
Diligent Administrative Assistant with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sutter Health
02.2021 - Current
- Provided exceptional customer service to patients and families, addressing inquiries and resolving issues promptly.
- Managed patient scheduling efficiently, ensuring optimal appointment flow and minimal wait times.
- Coordinated insurance verification processes, facilitating smooth patient admissions and reducing delays.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted in the training of new staff members on operational procedures and customer service standards.
- Implemented feedback mechanisms to enhance patient satisfaction and improve service delivery processes.
- Collaborated with healthcare teams to streamline communication between departments for improved patient outcomes.
- Conducted follow-up communications with patients post-appointment to ensure continued care and support needs were met.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Customer Service Representative
Customer Direct LLC
01.2016 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service standards.
- Trained new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to improve service delivery processes.
Tax Enforcement Assistant
Department of Revenue /collection Services
08.2012 - 2015
- Assisted in processing tax returns and ensuring compliance with state regulations.
- Supported collection efforts by maintaining accurate records of outstanding accounts.
- Implemented process improvements to enhance efficiency in revenue collection workflows.
- Collaborated with team members to resolve discrepancies in financial data and reporting.
- Analyzed collection reports to identify trends and recommend strategic adjustments.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Education
Associate of Applied Science - Administrative Assistant With Accounting
Tennessee College of Applied Technology
Athens, Tennessee, TN08.2012
Skills
Product in Epic, Glencloud and Teams software Knowledgable with Microsoft teams and Skype for business
Certification
Microsoft office -Word,Power Point ,and Excell
Timeline
Patient Service Representative
Sutter Health
02.2021 - Current
Customer Service Representative
Customer Direct LLC
01.2016 - 02.2021
Tax Enforcement Assistant
Department of Revenue /collection Services
08.2012 - 2015
Associate of Applied Science - Administrative Assistant With Accounting
Tennessee College of Applied Technology