Michelle Harris
Nashville
Summary
Dynamic professional with a proven track record at Escalent, excelling in telemarket research and operational leadership. Known for exceptional communication and teamwork, I enhance patient care as a phlebotomist, ensuring HIPAA compliance and accurate specimen handling. Committed to process improvement and staff development, driving growth and quality assurance in every role.
Healthcare professional prepared for role as a medical receptionist with strong foundation in patient care and maintaining high standards of the facility. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
2024
2024
years of professional experience
Work History
Telemarket Research
Escalent/Market Strategy
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Phlebotomist
CSL Plasma Center
12.2023 - 02.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Site Director
YMCA Fun Company
08.2018 - 10.2023
- Managed a team of 7 professionals, ensuring high-quality performance and adherence to company standards and overseer of 90 kids in the program.
- Maintained records and logs of work performed and materials and equipment used.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
Education
Certificate of Technical Studies - Phlebotomist
Phlebotomy USA
Nashville, TN11-2023
Associate of Applied Science - Early Childhood Education
Nashville State Community College
Nashville, TN04-2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient support
- Patient confidentiality
- Operations management
- Operational leadership
- Operational planning
- Staff management
- Quality assurance
Timeline
Phlebotomist
CSL Plasma Center
12.2023 - 02.2024
Site Director
YMCA Fun Company
08.2018 - 10.2023
Telemarket Research
Escalent/Market Strategy
Certificate of Technical Studies - Phlebotomist
Phlebotomy USA
Associate of Applied Science - Early Childhood Education
Nashville State Community College
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