Michelle Hawkins
Madisonville
Summary
An office management/administrative position with opportunity for growth. My strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor while being highly competent.
Overview
12
12
years of professional experience
Work History
Receptionist
Foothills Tax and Accounting
Madisonville
01.2025 - 04.2025
- Answered incoming calls, took messages, and transferred calls to appropriate personnel. Performed general office duties such as filing, etc...
- Greeted customers, answered general questions, and directed them to appropriate personnel while managing multi-line telephone systems.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted in the preparation of tax documents (1099 and W2) for final review.
- Assisted customers in checking out while processing payments and updating accounts.
Communications ManagerReceptionist
Rarity Bay CAI
Vonore
11.2022 - 08.2024
- Assisted in designing and distributing surveys and analyzing results for improvement of future communications efforts.
- Developed wide range of internal communication materials and consulted with end-users on communications related issues.
- Created and distributed content (including interviews) for community newsletters, emails, intranet sites, and other communication channels.
- Maintained all social media, as well as the community website and intranet.
- General office duties included greeting residents, answering, and fielding phone calls to the appropriate staff member, filing, etc...
Accounts Receivable Clerk
East Tennessee Construction Services
Englewood
03.2020 - 08.2022
- I was trained in several areas and aspects of the maintenance side of the company.
- Work daily within QuickBooks within Accounts Payable role. Reconcile all bank statements.
- Assist with day-to-day operations within Accounts Payable and Accounts Receivable role. Answer multi-line phone system and route calls if needed.
- Create amount of invoices, create reports and submit invoices to customers.
- Work closely within the chain in the office to receive orders, coordinate work to be done between subcontractors and customers.
Office Manager
Norman Lee Real Estate
Madisonville
04.2013 - 03.2020
- Greet and route customers to the correct agent. Operate multi-line phones and all office equipment.
- Train staff on office policies and procedures and systems usage.
- Coordinate schedules, track progress and results.
- Inventory control. Plan meetings, scheduling and presentations.
- Word processing, spreadsheets, database management, computer management, website design and maintenance, troubleshoot minor problems.
- Accounts payable, accounts receivable, invoicing.
- Create marketing material while meeting ad deadlines and proof final documents.
- Order office supplies and manage service of office equipment.
- Adapt to changing task and workload demands.
Education
Computer Information Systems Certificate - Business
Cleveland State Community College
Cleveland, TN01.2003
Skills
- Customer service
- Account management
- Appointment scheduling
- Multi-line phone systems
- Communication skills
- Phone etiquette
- Basic accounting
- Adaptability
- Professional demeanor
- PC proficient
- Quickbooks
- Microsoft Office
- Adobe Professional
- Microsoft Teams
References
References are available on request.
Timeline
Receptionist
Foothills Tax and Accounting
01.2025 - 04.2025
Communications ManagerReceptionist
Rarity Bay CAI
11.2022 - 08.2024
Accounts Receivable Clerk
East Tennessee Construction Services
03.2020 - 08.2022
Office Manager
Norman Lee Real Estate
04.2013 - 03.2020
Computer Information Systems Certificate - Business
Cleveland State Community College
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