Michelle Jones
Limestone
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
ICU Unit Secretary
Ballad Health
12.2021 - Current
- Reduced response time for diagnostic results by efficiently managing communication between laboratory technicians, radiologists, and the ICU staff.
- Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
- Supported quality assurance initiatives by diligently tracking performance metrics and providing relevant data for review by management.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Cashier
Marathon Petroleum Corporation
05.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Direct Support Professional Caregiver
Support Solutions Of Mid-South
07.2019 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
Education
High School Diploma -
Greeneville High School
Greeneville, TN05.2008
Skills
- Time management expertise
- Patient confidentiality
- Patient Registration
- Scheduling appointments
- Customer Service
- Problem-Solving
- Collaboration and Teamwork
- Critical Thinking
- Cash Handling
- Documentation and Recordkeeping
- Computer Proficiency
Timeline
ICU Unit Secretary
Ballad Health
12.2021 - Current
Cashier
Marathon Petroleum Corporation
05.2021 - 03.2022
Direct Support Professional Caregiver
Support Solutions Of Mid-South
07.2019 - 09.2021
High School Diploma -
Greeneville High School
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