Michelle King
Memphis
Summary
Customer Service Representative experienced in account review, payment processing, and resolving complex inquiries. Delivered exceptional customer support through effective communication, active listening, and problem resolution. Focused on fostering customer satisfaction and loyalty while ensuring compliance and confidentiality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Memphis, TN
07.2021 - Current
- Accurate, compliant guidance resolved taxpayer concerns regarding balances, notices, and filing requirements.
- Discrepancy review in agency systems improved case accuracy and corrected account information.
- Clear explanation of tax laws and IRS procedures supported informed customer decisions.
- Confidential processing of payment arrangements, refund inquiries, and account updates maintained account integrity.
- Processed payment arrangements, refund questions, and account updates while maintaining strict confidentiality.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Documented customer interactions and case actions to support continuity, accuracy, and audit readiness.
- Resolved taxpayer inquiries regarding account balances, notices, and filing requirements with accurate, compliant guidance.
- Reviewed taxpayer accounts in agency systems to identify discrepancies and correct case information.
Education
High School Diploma -
Sheffield High School
Memphis, Tn05-2007
Skills
- Customer service
- Call center experience
- Payment processing
- Tax documentation
- Client engagement
- Problem resolution
- Critical thinking
- Taxpayer assistance
- Payment management
- Document processing
- Staff training
- Document management
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2021 - Current
High School Diploma -
Sheffield High School