Michelle Lucas
Jackson
Summary
Dynamic Medical Receptionist with proven expertise at Advanced Pain and Spine, excelling in front desk operations and appointment scheduling. Recognized for enhancing patient satisfaction through compassionate service and efficient management of high call volumes. Strong multitasker with a keen ability to maintain accurate medical records while adhering to HIPAA regulations.
Overview
20
20
years of professional experience
Work History
Medical Receptionist/Assistant
Advanced Pain and Spine
07.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Raw Material Secretary
Griffin Industries/Darling Ingredients
01.2003 - 03.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY05-1991
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Supply restocking
- Payroll processing
- File systems management
- Supply ordering
- Spreadsheet management
- Accounts receivable and payable
- Managing purchasing activities
- Filing experience
- Office correspondence
- Fast learner
- Prioritization and time management
- Phone reception
Timeline
Medical Receptionist/Assistant
Advanced Pain and Spine
07.2022 - 02.2023
Raw Material Secretary
Griffin Industries/Darling Ingredients
01.2003 - 03.2013
High School Diploma -
Pendleton County High School
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