Michelle Mora
Concentra Urgent Care
Nashville
1
Language
1
Certification
14
years of professional experience
Highly experienced and customer-focused patient care coordinator with a strong background in delivering exceptional service in fast paced healthcare environments.
Work History
Physical Therapy Aide
1 Year 6 Months- Assisted with patient assessments and developed individualized treatment plans under supervision.
- Facilitated therapeutic exercises, ensuring adherence to safety protocols and patient comfort.
- Collaborated with physical therapists to track patient progress and adjust treatment strategies accordingly.
- Ensured privacy compliance by managing sensitive patient information carefully according to HIPAA guidelines.
Patient Care Coordinator
2 Years 4 Months- Coordinated patient schedules to optimize clinic workflow and enhance patient experience.
- Managed insurance verification processes, ensuring timely approvals for treatments and services.
- Facilitated effective communication between patients and medical staff to address concerns promptly.
- Implemented patient intake procedures that improved data accuracy and reduced wait times.
- Performed breath alcohol testing and federally regulated drug specimen collection in accordance with DOT and federal guidelines.
Customer Experience
1 Year- Quickly Initiated Refunds for VIP Accounts with a high priority.
- Completed forty emails per day, resolving merchants issues.
- Accepted Inbound and Outbound calls while multi tasking.
Stategic Support Agent
3 Years 8 Months- Educated new and existing Merchants on how to utilize software tools.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Managed VIP accounts that have more than 300 locations and a yearly revenue of 2.3 million or more.
- Assisted with API logistics and reported issues to software engineers.
- Achievements/Tasks
Intake Specialist
1 Year 10 Months- Trained new staff on best practices for data entry and client interaction protocols.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Managed intake processes, ensuring accurate collection of client information and documentation.
Sales Associate
2 Years 2 Months- Maintained a clean, organized inventory and curated displays or rotating seasonal clothing and accessories.
- Handled POS system transactions such as credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Overseen Jewelry Department and administered piercings.
Education
Diploma
Skills
Customer communications
Critical thinking skills
HIPAA compliance
Team leadership
Staff management
Insurance verification
Referral Coordination
Patient care
Scheduling
Medical terminology
Office administration
Certification
- Strategic Support Certificate
- Certified Intake Specialist
- Certified Breath Alcohol Technician
- Regulated Urine Drug Collection Certification
LANGUAGES
English - Full Professional Proficiency
Timeline
Physical Therapy Aide
Concentra Urgent Care
01.2025 - CurrentRead More
Patient Care Coordinator
Concentra Urgent Care
09.2022 - 01.2025Read More
Customer Experience
Uber Corporate Office
03.2021 - 03.2022Read More
Stategic Support Agent
Postmates Corporate Office
07.2018 - 03.2022Read More
Intake Specialist
Legal Intake Professionals
08.2014 - 06.2016Read More
Sales Associate
Walmart
06.2012 - 08.2014Read More
Antioch High School
Diploma
Read More