Michelle Richardson
Memphis
Summary
Proven track record in enhancing safety and customer satisfaction, notably at Guarda World, through expert property patrol and exceptional teamwork. Skilled in incident reporting and fostering positive customer interactions, I consistently exceed performance metrics. Adaptable and detail-oriented, I thrive in dynamic environments, driving results with a professional demeanor and effective communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Unarmed Security Officer
Guarda World
05.2021 - 05.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Call Center Representative
AT&T
02.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Approved and terminated customer contracts upon request.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Line Cook
Memphis Zoo
02.2019 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Deli Clerk
Kroger
11.2011 - 12.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Polysomnography
Concorde Career College
Memphis, TN05.2022
Skills
- Report Writing
- Incident Reporting
- Property Patrol
- Crime Prevention
- Traffic Control
- Security Equipment Operation
- Maintaining confidentiality
- Stress Tolerance
- Report Preparation
- Team Player
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- Customer Service
- Data Entry
- Attentive and Observant
- Detailed Activity Logs
- Punctuality
- Cooperative Attitude
- Active Listening
- De-Escalation Techniques
- Professional Demeanor
- Team Training
- Pattern Recognition
- Legible report writing
- Dispatch
- Multitasking
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Excellent Communication
- Decision-Making
- Effective Communication
- Team Collaboration
Timeline
Call Center Representative
AT&T
02.2022 - 03.2024
Unarmed Security Officer
Guarda World
05.2021 - 05.2024
Line Cook
Memphis Zoo
02.2019 - 01.2021
Deli Clerk
Kroger
11.2011 - 12.2018
Polysomnography
Concorde Career College
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