Michelle Rivera
Johnson City
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring team members, enhancing store operations, and implementing effective merchandising strategies that significantly improved sales performance. Committed to delivering exceptional shopping experiences and optimizing inventory management.
Overview
5
5
years of professional experience
Work History
Key Holder
Dollar General
04.2020 - Current
- Assisted in daily inventory management and organization.
- Provided excellent customer service to enhance shopping experience.
- Operated cash register and processed transactions accurately.
- Supported team in maintaining store cleanliness and visual standards.
Assistant Manager
Dollar General
08.2021 - 02.2025
- Assisted in daily operations to maintain store efficiency and customer satisfaction.
- Collaborated with team members to implement merchandising strategies and enhance product presentation.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory control processes to minimize stock discrepancies and improve accuracy.
Store Manager
Dollar General
11.2022 - 01.2024
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Trained and developed team members on customer service best practices and operational standards.
- Implemented effective merchandising strategies to enhance product visibility and sales performance.
Education
College Prep -
Lakewood High School
Lakewood, NJ06.2002
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
Timeline
Store Manager
Dollar General
11.2022 - 01.2024
Assistant Manager
Dollar General
08.2021 - 02.2025
Key Holder
Dollar General
04.2020 - Current
College Prep -
Lakewood High School
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