Michelle Winters-Burse
FedEx
Memphis
9
years of professional experience
Dedicated Logistics and Supply Chain Professional with experience optimizing material flow and inventory control. Achieved productive and secure work environments through teamwork and safety compliance. Focused on continuous improvement and embracing new challenges within retail and warehouse operations.
Work History
Material Handler
4 Years 2 Months- Operated pallet jacks and material handling equipment to move heavy shipments safely.
- Scanned, sorted, and staged freight for efficient dispatch and delivery processing.
- Loaded and unloaded packages from trailers, maintaining steady workflow and shipment accuracy.
- Inspected packages for damage, reporting exceptions and protecting inventory integrity.
- Maintained clean work areas and followed safety procedures to support incident-free operations.
- Organized inbound and outbound freight, ensuring proper placement within warehouse zones.
- Packed items into appropriate containers for shipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Inventory Clerk
1 Year 9 Months- Counts store inventory for official store records.
- Maintained comprehensive logs of products and supplies to ensure accurate inventory tracking.
- Checks actual store inventory against computerized records.
- Reported discrepancies in inventory records to store manager to facilitate timely resolution.
- Accepted incoming deliveries from suppliers.
- Assists in unloading inventory from delivery truck.
- Organizes inventory in stock room.
- Restocked merchandise on sales floor.
- Uses inventory software to keep track of orders, returns, and supply.
- Compiled inventory reports on overstock and missing items to inform inventory management decisions.
- Presents inventory reports at store meetings.
- Ensures that stock room is clean and well organized.
- Removed defective or expired items for return.
- Prepared returned items for shipment and generated shipping labels.
- Submits orders for replenishment of inventory.
- Retrieves products from stock room for customers.
- Reviews shipping and receiving documents for accuracy.
- Assists customers on the sales floor in locating items.
- Assists store or inventory manager in devising new ways to reduce shrink
Picker & Packer
11 Months- Checked picked orders, selected proper box size, packed, and prepared for shipping
- Checked picked orders, selected box size, packed, and prepared items for shipping to ensure accuracy and efficiency
- Maintained proper rotation of stock and conducted stock room maintenance.
- Reviewed and analyzed records of incoming and outgoing deliveries to verify count and assess condition
- Received shipments of inventory and verified contents against purchase orders. and check for damaged and/or missing items from order
- Reviewed and analyzed records of incoming and outgoing deliveries for count and condition
- Managed warehouse inventory and packaged goods to support supply chain operations
- Collaborated with other supply chain management professionals as a member of the warehouse staff.
- Worked in the retail sector assisting with the distribution of retail goods
Server/ Line Attendant
9 Months- Take orders from and serve food and beverages to patrons.
- Conducted regular check-ins with patrons to ensure satisfaction and promptly resolve complaints.
- Answered questions about the menu and made recommendations.
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
- Collaborated with hosts and hostesses to greet, seat, and thank customers, enhancing overall dining experience.
- Coordinated with kitchen staff through direct communication and computer systems to ensure timely service.
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Delivered prepared food items to service staff promptly.
- Supplied service staff with food.
- Cleaned and polished furniture, shelves, walls, and equipment.
- Prepared fresh coffee and tea for customers daily.
- Brewed coffee and tea.
- Wrapped sandwiches, pastries, and hot entrees for serving.
- Balanced payments and receipts in cash registers.
Cashier/ Stock-Clerk
1 Year 6 Months- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Counted money in cash drawers at shift start and end to confirm accuracy and maintain adequate change
- Made sales referrals and cross-sold products to enhance customer shopping experience
- Resolved customer complaints and provided guidance to ensure satisfaction
- Bagged items with attention to prevent damage during transit
- Greeted customers warmly upon entering the store when entering or leaving establishment
- Maintained accurate reports of daily transactions for record-keeping of transactions
- Make sales referrals, cross-sell products, and introduce new ones
- Answered customers' questions to provide assistance and information and get a manager if answer doesn't solve the issue
- Bagged, boxed, or wrapped packages according to customer preferences
- Provide excellent customer service to ensure satisfaction
Education
High School Diploma
Skills
Material handling
Warehouse operations
Loading and unloading
Work ethic
Inventory management
Shipping and receiving
Material handling
Warehouse safety
Equipment safety
Attention to detail
Material transport
Teamwork and collaboration
Material packaging
Positive attitude
Timeline
Material Handler
FedEx
03.2022 - 05.2026Read More
Inventory Clerk
Sephora Olvie Branch
03.2020 - 12.2021Read More
Picker & Packer
Fiskars Memphis
04.2019 - 03.2020Read More
Server/ Line Attendant
Kountry Cookin
07.2018 - 04.2019Read More
Cashier/ Stock-Clerk
Metro BP Jackson
01.2017 - 07.2018Read More
Cornerstone Christian Correspondence School
High School Diploma
Read More