Michelle Langford
Kenton
Summary
Eager to bring a fresh perspective and a commitment to be hard working to an employer or Company. Seeking employment where I can utilize my skills and be a productive, good spirited, and helpful member of the company. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Inktel Contact Center Solutions
Doral
10.2024 - Current
- Contributed to team success by sharing best practices, providing support during peak periods, and collaborating on process improvements.
- Implemented strategies to improve first-call resolution rates through effective problem-solving techniques and active listening skills.
- Managed upset customers effectively by actively listening to their concerns and finding appropriate solutions.
- Handled a high volume of incoming customer calls.
Cashier/Customer Service
Cox Oil Company
Kenton
01.2022 - 10.2023
- Provided excellent customer service to all gas station patrons, ensuring a positive experience
- Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
- Monitored fuel levels and restocked pumps as needed to ensure availability for customers
- Performed regular inspections of the gas station premises to maintain cleanliness and safety standards
- Managed inventory of convenience store items, including snacks, beverages, and automotive supplies
- Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
- Handled customer inquiries regarding products, services, or general information about the gas station
- Safely handled hazardous materials such as gasoline in accordance with industry regulations and guidelines
- Efficiently processed over 100 daily transactions, enhancing customer satisfaction at Cox Oil.
- Maintained accurate financial records and managed cash drawer with 98% accuracy rate.
- Passionately delivered exceptional customer service, ensuring repeat business and customer loyalty.
Substitute Teacher, Preschool
Miles Headstart
Union City
- Assisted teachers by watching their students when they are absent by playing with children, teaching them, cleaning messes, and helping children to learn.
- Created a nurturing and inclusive classroom environment that promoted social-emotional development and positive behavior management
- Utilized creative teaching strategies to engage students in hands-on activities, group discussions, and interactive games
- Collaborated with other teachers to plan and execute special events such as field trips, holiday celebrations, and parent-teacher conferences
Hostess
Shorty Small's Restaurants
Branson
- Was awarded Rookie of the year award, for being a fast learner and great employee.
- Effectively communicated with guests to understand their preferences and accommodate special requests, resulting in high customer satisfaction ratings
- Trained new host/hostess staff on proper greeting procedures, reservation management, and handling difficult situations
- Collaborated with the kitchen staff to ensure accurate wait time estimates based on table turnover rates
- Maintained a clean and organized front-of-house area, including the reception desk and waiting area.
Fundraiser/ sales remote call center
InfoCision
Akron
- Take high volume phone calls back to back.
- Raise thousands of dollars in sales from customers over the phone.
- Code calls correctly.
- Follow script, put correct address and credit card info into coordinator.
- Quickly and efficiently Answer customers concerns and questions with different products.
Cashier/Customer Service
E.w james
Union City
- Maintained a clean and organized store environment to enhance the shopping experience for customers
- Stocked shelves and rotated inventory to ensure freshness and minimize waste
- Operated cash register accurately, handling transactions efficiently while maintaining a friendly demeanor
- Assisted in conducting regular price checks to ensure accurate pricing of products on the sales floor
Education
Academic Honours -
Jeffersonville High School
Jeffersonville, IN06.2010
Criminal justice -
Indiana University-Bloomington
Bloomington, INSkills
- Customer Service
- Phone call management
- CRM software
Certification
- Driver's License
- First Aid Certification
Awards
Academic Honours Graduate, 10/01/10
Timeline
Customer Service Representative
Inktel Contact Center Solutions
10.2024 - Current
Cashier/Customer Service
Cox Oil Company
01.2022 - 10.2023
Substitute Teacher, Preschool
Miles Headstart
Hostess
Shorty Small's Restaurants
Fundraiser/ sales remote call center
InfoCision
Cashier/Customer Service
E.w james
Academic Honours -
Jeffersonville High School
Criminal justice -
Indiana University-Bloomington