Michelle Leigh Holland
Murfreesboro
Summary
Experienced and reliable professional with a strong track record of delivering high-quality results. Maintains a positive and upbeat attitude while effectively connecting with colleagues and clients. Demonstrated expertise in clerical tasks, customer service, and communication across diverse environments. Possesses over 3 years of CPRS certification and 6 years of experience in recovery, bringing valuable lived experience to work.
Overview
16
16
years of professional experience
Work History
Coordinated Entry Assistant
Office of Homeless Services
08.2021 - Current
- Managed and maintained various housing programs, including Section 8, financial assistance for move-ins, and utility assistance, ensuring timely and accurate support for clients.
- Coordinated CTI (Critical Time Intervention) referrals, working closely with the agency handling the CTI grant to ensure proper client placement and support.
- Liaised between CTI case managers and housing navigators, facilitating smooth transitions for clients and ensuring clear communication for ongoing case management.
- Monitored program outcomes, tracking key metrics for financial assistance and housing programs to ensure compliance and effectiveness.
- Provided administrative support for case management teams, ensuring all client information was accurately recorded and updated in system databases.
- Have had CPRS for over 3 years now
Logistics/Quality Lead Specialist
Thistle Farms
07.2019 - Current
- Delegate tasks between 16-20 employees in two departments and any volunteers that come in.
- Train new employees when they begin work.
- Welcome and brief volunteers and guests who visit our facility and want to learn about our mission.
- Manage inventory in both the retail and wholesale areas.
- Responsible for shipping all orders: retail, wholesale and manual.
- Operate TopShelf, Shipping Easy, and Skubana programs.
- Preside over product quality in the Manufacturing department at Thistle Farms.
Shipping Coordinator
Technicolor
03.2015 - 08.2017
- Organized team leads and employees.
- Delegated duties to 10-15 employees daily.
- Coordinated trucking companies and all shipments of FedEx, UPS and US mail.
- Organized weekly reports on all shipments going out, including all paperwork for the international shipments.
- Managed the front office and phones, and recorded truck and driver data to better organize their trips.
- Responsible for all material shipped for Warner and other companies.
Supervisor
Snoddy's Janatorial
04.2009 - 02.2015
- Coordinated and communicated with homeowners and business personnel to address concerns and needs.
- Organized 3-4 employees' schedules, including driving company vehicle to properties, opening and closing all properties and handling alarm systems.
- Ensured all areas were cleaned completely, thoroughly and efficiently, and stocked kitchens and bathrooms.
Resident Advocate
Hope Center
09.2010 - 03.2012
- Coordinated all residents' work duties both on the property and once employed.
- Managed any passes for weekends and visitation, as well as all the residents' visitors.
- Administered drug screens, breathalyzers, and medications.
- Facilitated a weekly bible based curriculum.
- Encouraged, advocated for, motivated and supported all residents.
Education
Bachelors of Science - Criminal Justice, Human Services
University of Phoenix
2020
Associate of Arts - Human Service Management
University of Phoenix
2011
High School Diploma -
Smyrna High School
Smyrna, TN1989
Skills
- Supportive Engagement
- Encouraging Demeanor
- Concise Writing Proficiency
- Quickly Adjusting to New Challenges
- Prioritization and Multi-Tasking
- Effective Organizational Skills
- Team Development
- Dedication to Excellence
- Effective Humor Utilization
- Determined Achiever
- Proficient Computer Skills
- Skilled in Google Applications
- Proficient in Shipping Easy and Inventory Management
Timeline
Coordinated Entry Assistant
Office of Homeless Services
08.2021 - Current
Logistics/Quality Lead Specialist
Thistle Farms
07.2019 - Current
Shipping Coordinator
Technicolor
03.2015 - 08.2017
Resident Advocate
Hope Center
09.2010 - 03.2012
Supervisor
Snoddy's Janatorial
04.2009 - 02.2015
Associate of Arts - Human Service Management
University of Phoenix
High School Diploma -
Smyrna High School
Bachelors of Science - Criminal Justice, Human Services
University of Phoenix
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