Michelle Lockwood
Shelbyville
Summary
Dynamic Specimen Collector with proven expertise at AEGIS Sciences Corporation, excelling in effective patient communication and meticulous clinical documentation. Enhanced patient satisfaction through streamlined workflows and rigorous adherence to confidentiality standards. Recognized for problem-solving abilities and attention to detail, contributing to improved specimen integrity and compliance with industry regulations.
Overview
11
11
years of professional experience
Work History
Specimen Collector
AEGIS SCIENCES CORPORATION, SE Region
09.2015 - Current
- Executed sample collection procedures with precision to ensure integrity of specimens.
- Collaborated with healthcare staff to streamline specimen processing workflows.
- Obtained initial insurance verification for billing purposes
- Trained new team members on proper sample collection techniques and safety protocols.
- Facilitated communication between patients and healthcare providers regarding testing procedures.
- Standardized data entry and management practices for consistency across records.
- Participated in quality assurance audits to assess adherence to compliance requirements.
- Printed results reports and submitted for review.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Assisted in the development of patient education materials, resulting in increased understanding and compliance with required testing protocols.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Followed safety protocols while handling hazardous materials.
- Recorded and analyzed data to produce reports of results.
- Troubleshot and resolved equipment and process issues.
- Continually expanded knowledge base in regard to evolving industry trends as well as updates regarding specific medical conditions that could impact test results.
- Provided valuable input for process improvements during team meetings, contributing to an overall increase in efficiency and effectiveness within the department.
Specimen Collector
Premier Toxicology
03.2015 - 08.2015
- Maintained inventory management systems for accurate tracking of collection supplies.
- Conducted routine equipment maintenance oversight to ensure optimal functionality.
- Documented patient interaction management protocols for improved service delivery.
- Evaluated patient feedback to enhance comfort and satisfaction during collection.
Education
High School Diploma -
Moore County High School
Lynchburg, TNNo Degree -
TCAT
Shelbyville, TNSkills
- Effective patient communication
- Responsive to evolving situations
- Addressing questions effectively
- Accurate clinical documentation
- HIPPA compliance
- Problem-solving
- Attention to detail
- Organizational skills
- Supporting physician needs
- Performing oral swabs
- Specimen collection
Timeline
Specimen Collector
AEGIS SCIENCES CORPORATION, SE Region
09.2015 - Current
Specimen Collector
Premier Toxicology
03.2015 - 08.2015
High School Diploma -
Moore County High School
No Degree -
TCAT